Jericka Figgins
Pensacola
Summary
Dedicated and detail-oriented healthcare administrator with over eight years of experience in revenue cycle management, healthcare administration, insurance operations, and patient support. Proven expertise in Medicare and Medicaid claims processing, medical billing, healthcare documentation, account resolution, and HIPAA compliance. Skilled at analyzing processes, improving operational efficiency, training team members, and collaborating with multidisciplinary teams to achieve organizational goals.
As a military spouse, I bring adaptability, resilience, and a strong commitment to supporting mission-driven organizations. I am currently seeking an opportunity to contribute my healthcare and administrative expertise to a team where I can make a meaningful impact while continuing to grow professionally. Recognized for exceptional customer service, problem-solving abilities, and a commitment to accuracy, compliance, and operational excellence.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Specialist
Baylor Scott & White Healthcare
Temple, TX
06.2018 - 02.2026
- Managed resident accounts within Epic, ensuring accurate account maintenance and timely resolution of outstanding balances.
- Reviewed, processed, and followed up on Medicare and Medicaid claims to maximize reimbursement and reduce claim denials.
- Performed specialized revenue cycle functions, including MRANS processing, paper claim preparation, documentation tracking, and correspondence management.
- Analyzed revenue cycle data to identify trends, improve operational performance, and support process improvement initiatives.
- Collaborated with clinical and administrative teams to ensure accurate coding, billing, and documentation practices.
- Developed and maintained training materials to support staff education and improve understanding of revenue cycle operations.
- Trained and mentored new team members on best practices, policies, and procedures, contributing to increased team efficiency and performance.
- Ensured compliance with HIPAA regulations and organizational policies while maintaining confidentiality of patient information.
Health Plan Specialist
Fresenius Medical Care
Austin, TX
01.2017 - 06.2018
- Administered health plan operations and ensured compliance with organizational policies and regulatory requirements.
- Analyzed patient information to support care coordination, resource utilization, and quality outcomes.
- Collaborated with interdisciplinary teams to streamline workflows and improve service delivery.
- Conducted outbound welcome and wellness calls to support member engagement and satisfaction.
- Requested, reviewed, and maintained medical records, laboratory results, and supporting documentation.
- Provided education and support to members newly diagnosed with End-Stage Renal Disease (ESRD).
- Communicated member needs, concerns, and updates to clinic staff to facilitate continuity of care.
- Trained staff on health plan procedures and protocols, contributing to improved consistency and performance.
Dietary Aide
Elm Croft
Temple, TX
02.2015 - 08.2016
- Prepared and served meals in accordance with dietary guidelines and physician-directed nutrition plans.
- Maintained compliance with food safety, sanitation, and infection control standards.
- Assisted with inventory management and supply monitoring to support efficient kitchen operations.
- Collaborated with dietary and culinary staff to ensure timely meal preparation and service.
- Trained new employees on food service procedures, safety requirements, and customer service expectations.
- Improved workflow efficiency through organization of dining service and meal delivery processes.
- Maintained a clean, safe, and organized kitchen environment while supporting daily operations.
- Provided excellent customer service to residents while ensuring dietary needs were met.
Education
Certificate of Technical Studies - Certificate, Health Information Technology
Johns Hopkins University
Baltimore, MD10-2023
Certificate of Technical Studies - Certificate, The Critical Role of IT Support Staff
Johns Hopkins University
Baltimore, MD09-2023
Graduate Certificate - Medical Front Office & Electronic Health Records
Fisk University
Nashville, TN05-2015
High School Diploma -
Penn Foster High School
Scranton, PA06-2014
Skills
- Revenue Cycle Management
- Medicare & Medicaid Claims Processing
- Medical Billing & Reimbursement
- HIPAA Compliance
- Electronic Health Records (EHR)
- Patient Account Resolution
- Healthcare Documentation
- Medical Records Management
- Quality Assurance
- Process Improvement
- Team Training & Development
- Customer Service & Patient Support
- Administrative Support
- Data Analysis & Reporting
- Problem Solving & Critical Thinking
Timeline
Revenue Cycle Specialist
Baylor Scott & White Healthcare
06.2018 - 02.2026
Health Plan Specialist
Fresenius Medical Care
01.2017 - 06.2018
Dietary Aide
Elm Croft
02.2015 - 08.2016
Certificate of Technical Studies - Certificate, The Critical Role of IT Support Staff
Johns Hopkins University
Graduate Certificate - Medical Front Office & Electronic Health Records
Fisk University
High School Diploma -
Penn Foster High School
Certificate of Technical Studies - Certificate, Health Information Technology
Johns Hopkins University