Vanessa Alaniz
Denver,CO
Summary
A professional bilingual (English/Spanish) Customer Service Representative and Medical Assistant with experience in a fast-paced environment, works well under pressure with initiative towards starting tasks. A goal-driven individual who works well under supervision but capable of working individually as well.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Specialist
Addison Group
09.2025 - Current
- Answer 80-100 calls per day for the billing department
- Maintain daily communication with Team leaders and supervisors
- Work with 11 different health markets and 11 different EMR systems
- Use EPIC and eClinical Works systems
- Work with Accounts Receivable Specialists, Coding department, and Payors to resolve patients inquiries
- Collect and update new health insurance information
- Verify health insurance
- Review and discuss EOB's with patients such as claim denials, rejections, and approvals
- Submit claims to health insurance, or responsible payor
- Provide patients with Itemized Bills and Statements
- Responsible for updating patient demographic information in EMR system
- Collect unpaid balances
- Work with diagnosis codes
- Process refund requests
- Document and direct billing disputes from patients
- Remove accounts from collections when appropriate
Member Service Representative
Randstad, Kaiser Permanente
10.2023 - 01.2024
- Respond to a high volume of inbound calls
- Assist members with benefit questions
- Place orders for members ID Cards
- Eligibility questions
- Billing inquiry and process payments
- Data entry
- Update members profile and demographic information
- Document and submit complaints
- Provide facility information to members
- Provide application status
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Assistant
UCHealth Urology
08.2022 - 01.2023
- Answer patient calls
- Phlebotomy
- Urinary catheter insertions and removals
- Assist in cystoscopies
- Collect and prepare urine specimens
- Administer medications
- Take vital signs
- Document patient information
- Discharge patients
- Clean, restock rooms, supplies and equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant Externship
Grace Health Clinic
10.2021 - 12.2021
- Provided administrative support to ensure efficient operation of the medical office
- Organize and schedule appointments
- Verify patients insurance
- Took patients vital signs
- Interview patients and document medical history
- Update and file medical records
- Assist physician during medical examinations and procedures
- Prepare and clean treatment rooms and medical instruments
- Performed venipuncture to collect specimens
- Gave injections to patients as ordered by the physician
- Administered correct dosage of medication to patients
- Obtained client medical history, medication information, symptoms, and allergies
Warehouse Associate
Amazon
09.2019 - 01.2020
- Responsible for warehouse inventory
- Operated forklift to move items around warehouse
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Collaborated with team members to achieve daily targets and complete tasks efficiently
- Performed inventory control, such as counting, and stocking merchandise
- Reported all damaged items to quality assurance manager
Bilingual Patient Care Representative
Stride Community Health Clinic
09.2018 - 12.2018
- Answered inbound calls daily from patients
- Triage urgent calls from patients
- Make outbound calls to patients as directed by the medical team
- Scheduled appointments for patients
- Verified patients’ health insurance
- Assist patients with medical records and referrals
- Assist patients with medication orders
- Enter and update patients’ information on patients’ chart
- Verified patient insurance eligibility and entered patient information into system.
Education
Medical Assistant Diploma -
Concorde Career College
12.2021
High School Diploma - undefined
Gateway High School
05.2015
Skills
- Customer service
- Call center experience
- Complaint handling
- Member correspondence
- Medical office administration
- Scheduling
- Phlebotomy
- Certified in basic life support (BLS)
- Attention to detail
- Multitasking
- Dependable and responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Revenue Cycle Specialist
Addison Group
09.2025 - Current
Member Service Representative
Randstad, Kaiser Permanente
10.2023 - 01.2024
Medical Assistant
UCHealth Urology
08.2022 - 01.2023
Medical Assistant Externship
Grace Health Clinic
10.2021 - 12.2021
Warehouse Associate
Amazon
09.2019 - 01.2020
Bilingual Patient Care Representative
Stride Community Health Clinic
09.2018 - 12.2018
High School Diploma - undefined
Gateway High School
Medical Assistant Diploma -
Concorde Career College