Doryan Nelson

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided tech based troubleshooting.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted colleagues with challenging situations, providing guidance based on expertise and industry experience.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks
• Maintained a high level of product knowledge, providing accurate information to customers

• Assisted college professor by organizing and critiquing the work of senior level students.

• Prepared and performed interactive lectures that would give students a feeling of success with their storytelling fundamentals.

• Implemented differentiated instruction to accommodate diverse learning styles and needs, ensuring every student''s growth.
• Enhanced student comprehension by incorporating diverse instructional strategies and multimedia resources.
• Contributed to school-wide initiatives aimed at improving the overall quality of education provided to students.
• Managed classroom behavior effectively, establishing clear expectations and consistent consequences for all students
• Enhanced student comprehension by incorporating diverse instructional strategies and multimedia resources
• Participated in professional development opportunities to stay current on best practices and innovative teaching techniques

• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

• Provided professional and courteous customer service.
• Complete tasks in high pressure and time sensitive environments.
• Responsible for retaining knowledge of each store area and the merchandise.

• Strengthened content by thoroughly editing and proofreading content multiple times prior to submission.
• Interfaced with several producers for quality assurance.
• Organized and completed thorough research to contribute detailed and accurate information used for scripts.
• Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
• Revised outdated web copy for clients based on current best practices or branding changes.
• Contributed guest posts on behalf of clients to reputable industry blogs or websites for increased exposure.