Doteisha Pooler
Moncks Corner,SC
Summary
Achieved successful market penetration through comprehensive strategic planning for products and services. Strengthened customer relationships and partnerships, leading to increased business opportunities. Utilized exceptional sales service and business planning expertise to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Business Development Representative
Hendrick Automotive Group
Charleston, South Carolina
11.2022 - Current
- Achieved and exceeded company-defined sales quotas.
- Established relationships with clients to promote automotive services and products.
- Collaborated with sales teams to develop targeted marketing strategies.
- Utilized Elead to track leads and manage client communications effectively.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted outreach activities, such as cold calling, texting and emailing previous customers or service customers.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Maintained up-to-date records of customer interactions.
- Provided regular reports on business development activities, outcomes, and ROI to senior management.
- Recruited and trained all of the new hires.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
- Negotiated contracts and closed sales with new and existing clients.
- Increased sales from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Conducted market research to identify emerging trends and opportunities for business growth.
- Led cross-functional teams to drive client engagement and improve service delivery processes.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales trainings for continuous growth.
BDC Representative- BDC Manager
Stokes Automotive Group (Honda to Volkswagen Mainly)
North Charleston, South Carolina
05.2015 - 11.2021
- Accounted for 40% of showroom sales
- Exceeded in the most shown and sold appointments during bdr period.
- Contacted every unsold customer and oversaw the deal for missed opportunities.
- Ability to coordinate marketing emails and text templates.
- Trained new BDC representatives on company processes and systems.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Provided support to other BDC representatives as needed.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Resolved customer complaints in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Maintained an organized filing system for customer records and documents.
- Participated in team meetings to discuss best practices for BDC operations.
- Performed data entry into computer systems accurately and efficiently.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Generated reports on sales activities as needed for management review.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Monitored call center metrics such as average lead handle time and possible missed opportunities.
- Monitored and responded to internet sales leads from company website and third party sites.
- Act with integrity and confidentiality to protect sensitive information.
- Trained 30+ employees
Education
Some College (No Degree) -
Charleston Southern University
Charleston, SCSkills
- 10 years of CRM software usage (Contact Managemen/Elead)
- Consistently ranked #1 in appointments set, shown, and sold
- Coaching & Mentoring
- Sales Strategy
- Lead Generation
Timeline
Business Development Representative
Hendrick Automotive Group
11.2022 - Current
BDC Representative- BDC Manager
Stokes Automotive Group (Honda to Volkswagen Mainly)
05.2015 - 11.2021
Some College (No Degree) -
Charleston Southern University