Doua Yang
Hermiston,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Residential Sales Representative
See Applicant
06.2016 - Current
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Provided outstanding customer service throughout entire project, from initial consultation to final walkthrough after completion of installations.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Supervised and instructed assistants.
Service Technician
See Applicant
09.2009 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
Build A Sales Man Course Completed -
Lennox
Austin, TX06.2016
EPA Certify-Universal - HVAC Service And Repairs
Sacramento Vocational Trade School
Sacramento, CA04.2004
High School Diploma -
Sacramento Unified District
Sacramento, CA06.1993
Skills
- Goal-Oriented
- Contract drafting
- Sales Presentations
- Sales strategy development
- Financial Acumen
- Operations Management
- Problem-Solving
Timeline
Residential Sales Representative
See Applicant
06.2016 - Current
Service Technician
See Applicant
09.2009 - Current
Build A Sales Man Course Completed -
Lennox
EPA Certify-Universal - HVAC Service And Repairs
Sacramento Vocational Trade School
High School Diploma -
Sacramento Unified District