Dovie Acuna
Georgetown,Texas
Summary
- Seeking a challenging position in the Houston Area that will allow me to utilize my strong sales and administrative skills to meet the goals of the hiring company, as well as provide outstanding customer service.
- Sales & Customer Service; Administrative; Purchasing
- Motivated individual possessing a friendly professional attitude
- Outstanding customer service, communication and interpersonal skills
- Highly motivated to achieve set goals
- Strong organizational skills
- Computer Skills in Microsoft Office, QuickBooks and CRM
Overview
24
24
years of professional experience
Work History
Residential Sales Representative
Smart Charge America
06.2021 - Current
- Responsible for $** in sales
- Held the highest closing ratio for the company at 50%
- Maximized closing ratios through effective negotiation techniques and persuasive communication skills
- Consistently met or exceeded goals by implementing strategic sales plans and effective time management
- Enhanced client satisfaction by addressing concerns promptly by phone call, text and email in order to provide exceptional service
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Utilized Copper CRM software to manage client information, track leads, and monitor sales progress
- Streamlined sales process, reducing time from lead to close
- Implemented Copper CRM tools to track customer interactions and sales progress
- Cultivated deep understanding of product features to answer questions and overcome objections
- Communicate effectively both verbally and in writing
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Cedar Park Overhead Doors
10.2014 - 11.2017
- Possess knowledge of all products, options, and warranties
- Provide Customer Service
- Lead Greeter in the Show Room
- Follow up with customer quotes through CRM
- Conduct customer Site Inspections
- Participated in Costco Road Shows for Austin Area marketing Garage Doors including gathering leads and following up with customers
- Consistently exceed weekly sales quota and Costco sales expectations
- Assisted in producing largest delivery in the history of CPOD
Marketing Associate
EcoWater
01.2014 - 10.2014
- Knowledgeable of multiple products, maintenance, warranties, and financing options
- Ran Costco Road Shows for Austin Area marketing EcoWater Softeners, gathered leads, and set demonstration appointments
- Met or exceeded daily leads quota
- Responsible for making EcoWater the #1 Kiosk in Cedar Park Costco
- Responsible for changes in Costco Statewide expectations of manning Exit Kiosks in the state of Texas.
Loan Coordinator
Gold Financial Services
07.2012 - 12.2013
- Contacted realtors to assist their buyers with lending
- Contacted borrower to obtain a Needs List to submit to Loan Originator and Processor for Customer's Loan
- Improved customer satisfaction with timely status updates and transparent communications during the loan process.
- Developed strong relationships with customers through high levels of customer service.
- Brought in loans consistently through realtors
- Assisted in closing difficult loans by persistently obtaining needed documentation
- Built positive relationship with borrowers resulting in high rate of referrals.
New Home Sales Counselor
KB Homes
09.2011 - 06.2012
- Assisted in closing out the University Park community that prior to my arrival, they had not sold a house in a year and a half
- Exempt from final testing during training because I sold a house on the first day
- Greeted potential buyers and demonstrated knowledge of houses, available lots, floor plans, and upgrade options
- Completed contracts for homes sold and worked with Lender and Buyer throughout the build of home to ensure a timely closing
- Attended weekly Sales Meeting to submit contracts and for training
- Attended weekly Construction Meeting to keep up-to-date on the build of buyers new home
- Contacted buyer with weekly updates on the build of their new home
- Used Customer Relationship Management to stay in touch with current buyers and to assist prospective buyers with their search for a new home
- Consistently met or exceeded sales quota for homes sold
Environmental Consultant
Woodard & Associates
12.2000 - 08.2010
- Searched the Leaking Petroleum Storage Tank Database to locate potential clients and then contact clients to set up meetings
- Performed Site Inspections, File Research, Wrote reports, and attended meetings with clients at the TCEQ
- Knowledge of rules, regulations, policies, and procedures of the TCEQ
- Assisted clients in recovering monies from unpaid claims
- Prepared invoices and maintained billing
- Organized Annual Seminar for the Texas Association of Storage Tank Professionals
- Attended Quarterly TASTP meetings to provided guidance and assistance to the regulated community with environmental laws and regulations
- Brought in new clients which sustained the business for over 10 years
- In the owner’s absence I continued working independently and met deadlines
Education
Associate of Arts - Business
Weatherford College
Weatherford, TexasSkills
- Goal-Oriented
- Sales Presentations
- Territory Management
- Effective negotiation
- Sales expertise
- Product and service knowledge
- Sales closing
- Relationship Building
- CRM proficiency
- Closing Techniques
- Strong Communication and Interpersonal Skills
Timeline
Residential Sales Representative
Smart Charge America
06.2021 - Current
Sales Associate
Cedar Park Overhead Doors
10.2014 - 11.2017
Marketing Associate
EcoWater
01.2014 - 10.2014
Loan Coordinator
Gold Financial Services
07.2012 - 12.2013
New Home Sales Counselor
KB Homes
09.2011 - 06.2012
Environmental Consultant
Woodard & Associates
12.2000 - 08.2010
Associate of Arts - Business
Weatherford College
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