Doug Andrews
Saint Charles,IL
Summary
Goal-driven sales professional with solid background in account management, sales and service. Extensive experience in package transportation. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities.
Overview
45
45
years of professional experience
Work History
School Bus Driver
Geneva Consolidated School District 304
Geneva, IL
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proficient with driving large vehicles.
- Safety oriented driver.
Enterprise Account Manager
UPS
Addison, IL
06.2012 - 12.2020
- Assigned to very large national accounts for UPS in northern Illinois.
- Met with all departments within each account to develop relationships and become their subject matter expert.
- Asked probing question to identify needs and pain points in their supply chain.
- Developed cost efficient solutions to meet their needs to provide sustainable competitive advantages.
- Worked closely with customer's production and warehouse operations to ensure finished product could be processed to meet time in transit targets.
- Worked with UPS ground operations to ensure our customers had right amount of equipment and correct pick up times to ensure on time delivery of finished product.
- Worked with UPS Air operations to ensure our customer's urgent packages could be serviced for worldwide delivery.
- Developed holistic strategies to meet or exceed all corporate sales targets.
Senior Account Manager
UPS
Addison, IL
06.1998 - 05.2012
- Assigned to small to midsize accounts in northern Illinois.
- Identified customer needs through probing questions, at many functions within accounts.
- Delivered customer centric presentations to demonstrate capability and distinguish our service from competitors.
- Secured target accounts using consultative selling approach and providing effective customer solutions.
- Educated customers on all new products and services to increase customer awareness of UPS brand.
- Developed strategies to perform at required goal levels to meet or exceed corporate sales targets.
On Car Supervisor
UPS
Palatine, IL
07.1996 - 05.1998
- Coordinated Pre-load teams to ensure correct amount of work was loaded into assigned Package Cars.
- Adjusted delivery stops and pickups by route to provide most efficient service.
- Worked with Service Providers to confirm that all corporate delivery methods were followed.
- Met with Center Manager on a daily basis to help ensure target Center performance goals were achieved.
- Trained new Service Providers with driving various types of UPS vehicles and teaching all of UPS delivery and pickup methods.
- Applied strong leadership talents and problem-solving skills to maintain efficiency and organize workflows.
- Taught proper customer service techniques to our Service Providers.
- Streamlined our operation to improve process efficiency.
Account Executive
UPS
Addison, IL
01.1991 - 06.1996
- Assigned to all small to medium size customers in northern Illinois.
- Set up new customers to process and ship packages.
- Worked with Center teams for optimal delivery and pickup times to meet customer's needs.
- Negotiated sales deals between customers and UPS, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to ensure revenue growth.
- Structured creative pricing proposals for current customers to upsell products and services.
- Identified customer needs to achieve service levels that met and exceeded expectations.
Package Car Driver
UPS
Palatine, IL
08.1985 - 12.1990
- Worked with Center team to ensure route had at least 180 to 220 deliveries and 45 pickup customers.
- Pre-trip and post-trip vehicle inspections completed daily to assess safety and identify maintenance concerns.
- Maintained daily contact with Center team and management for open communication about delays or other delivery issues.
- Maintained consistent on-time delivery record with 100% of Next Day Air packages being delivered before 10:30am.
- No missed pickups and no deliveries brought back to Center.
Small Sort
UPS
Northbrook, IL
03.1979 - 07.1985
- Worked in Small Sort correctly bagging packages by destination address.
- Promoted to Sorter ensuring all correct size packages were diverted to small sort area.
- Helped sort additional volume by city to awaiting trailers.
Education
Liberal Arts And General Studies
Oakton Community College
Des Plaines, ILBusiness Administration And Management
William Rainey Harper College
Palatine, ILHigh School Diploma -
Glenbrook South High School
Glenview, IL06.1979
Skills
- Sales Records Management
- Customer Trend Analysis
- Bid Request Management
- Shipping and Receiving Oversight
- Interdepartmental Collaboration
- Profitability Assessments
- Customer Service and Assistance
- Salesforce Software
- Operating Procedures and Policies
- Effective Customer Communication
- Site Visits
Hobbies
Radio controlled aircraft.
Classic cars.
Flying.
Certified SCUBA diver.
Timeline
School Bus Driver
Geneva Consolidated School District 304
07.2022 - Current
Enterprise Account Manager
UPS
06.2012 - 12.2020
Senior Account Manager
UPS
06.1998 - 05.2012
On Car Supervisor
UPS
07.1996 - 05.1998
Account Executive
UPS
01.1991 - 06.1996
Package Car Driver
UPS
08.1985 - 12.1990
Small Sort
UPS
03.1979 - 07.1985
Liberal Arts And General Studies
Oakton Community College
Business Administration And Management
William Rainey Harper College
High School Diploma -
Glenbrook South High School
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