Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doug Bailey

Scottsville,KY

Summary

Dynamic General Manager with a proven track record at Car Biz of Tennessee, driving year-over-year growth through strategic planning and effective team leadership. Expert in operations management and customer retention, I excel in developing training programs that enhance staff performance and optimize sales strategies, resulting in increased profitability and operational efficiency.

Overview

43
43
years of professional experience

Work History

General Manager CEO

Car Biz of Tennessee
Murfreesboro, TN
07.2004 - 04.2019
  • Directed daily operations to enhance efficiency and streamline processes.
  • Implemented strategic initiatives to improve customer satisfaction and retention.
  • Managed financial performance, optimizing budgets and forecasting revenue growth.
  • Led cross-functional teams to achieve operational goals and drive productivity.
  • Developed training programs to enhance staff skills and promote professional growth.
  • Analyzed market trends to inform business strategies and competitive positioning.
  • Fostered relationships with vendors and partners to strengthen supply chain management.
  • Evaluated performance metrics to identify opportunities for continuous improvement.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

General Sales Manager

Waller Buick
Nashville, TN
04.2002 - 05.2004
  • Collaborated with finance department to streamline approval processes for vehicle financing options.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
  • Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

GSM/ Truck Mgr

Neil Sandler Buick Pontiac GMC
Murfreesboro, TN
11.1996 - 03.2002
  • Led sales team to achieve monthly targets through effective coaching and performance management.
  • Developed and implemented strategic marketing initiatives to enhance dealership visibility and customer engagement.
  • Analyzed market trends to identify opportunities for growth, adjusting sales strategies accordingly.
  • Oversaw inventory management processes, optimizing stock levels to meet customer demand efficiently.
  • Trained new sales staff on product knowledge and best practices for customer interaction.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed and implemented comprehensive salesperson training program.
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

Sales Manager

E.B Smith Chevrolet Inc
Antioch, TN
11.1988 - 02.1991
  • Led sales team to exceed quarterly targets through effective coaching and mentoring.
  • Developed strategic sales initiatives to enhance customer engagement and retention.
  • Analyzed market trends to identify new sales opportunities and optimize product offerings.
  • Implemented CRM systems to streamline sales processes and improve data accuracy.
  • Conducted training sessions for staff on best practices in customer service and product knowledge.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Sales Manager/FM

Bob Montgomery Dixie Chevrolet
Louisville Ky
02.1982 - 11.1988
  • Fostered strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
  • Implemented data-driven decision-making frameworks to improve sales forecasting accuracy and performance tracking.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales/leasning

VV Cooke Chevrolet
Louisville, KY
08.1976 - 11.1980
  • Evaluated loan proposals, assessing risk factors and financial viability for approval decisions.
  • Led cross-functional teams in streamlining financing processes, improving efficiency and turnaround time.
  • Mentored junior staff on best practices in auto finance operations, fostering professional growth and expertise.
  • Analyzed market trends to inform strategic adjustments in product offerings and pricing structures.

Education

No Degree - Business Administration

California State University, Fullerton
Fullerton, CA

No Degree - Business Management / Psychology

University of Louisville
Louisville Ky

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Training and development
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Staff training and development
  • Motivation
  • Customer retention
  • Strategic planning
  • Performance improvement
  • Employee development
  • Sales expertise
  • Sales analysis
  • Account management
  • Sales team development
  • Skilled negotiator

Timeline

General Manager CEO

Car Biz of Tennessee
07.2004 - 04.2019

General Sales Manager

Waller Buick
04.2002 - 05.2004

GSM/ Truck Mgr

Neil Sandler Buick Pontiac GMC
11.1996 - 03.2002

Sales Manager

E.B Smith Chevrolet Inc
11.1988 - 02.1991

Sales Manager/FM

Bob Montgomery Dixie Chevrolet
02.1982 - 11.1988

Sales/leasning

VV Cooke Chevrolet
08.1976 - 11.1980

No Degree - Business Administration

California State University, Fullerton

No Degree - Business Management / Psychology

University of Louisville
Doug Bailey