DOUG BULLOCK
Myrtle beach
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
11
11
years of professional experience
Work History
Bartender
Sheraton hotel and convention center
Myrtle Beach
07.2024 - 07.2025
- Mixed and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization at the bar area throughout shifts.
- Interacted with customers to provide excellent service and resolve concerns.
- Managed inventory of alcohol, mixers, and supplies in a timely manner.
- Trained new bartenders on procedures, recipes, and customer service standards.
- Developed innovative drink specials based on seasonal ingredients and trends.
- Ensured compliance with health regulations and responsible serving policies consistently.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender/Server
Homewood Suites by Hilton Oceanfront
Myrtle Beach
05.2021 - 06.2024
- Bartender and server at a oceanfront hotel restaurant and bar.
- Proper knowledge of mixology with an enthusiasm to learn more!
- Experience working in fast paced environments.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Managed bar inventory and maintained cleanliness of work areas.
Waterpark Supervisor
South Bay Inn and Suites
Myrtle Beach
08.2018 - 05.2023
- Bought out by Homewood Suites by Hilton Oceanfront
- Supervised daily operations of waterpark ensuring safety and cleanliness standards.
- Trained staff on safety protocols and customer service best practices.
- Managed guest relations to resolve issues and enhance visitor experiences.
- Implemented training programs for new employees to foster teamwork and efficiency.
- Led staff meetings to communicate updates, expectations, and performance feedback.
- Resolved customer complaints in a courteous manner while upholding company policies.
- Provided knowledgeable service when answering questions and greeted customers with friendly demeanor.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Cashier/sales associate
Beef Jerky Outlet
Myrtle Beach
02.2018 - 06.2018
- Assisted customers with product selection and provided detailed product information.
- Maintained accurate cash drawer and balanced transactions at shift end.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Stocked shelves and organized products to enhance store presentation and accessibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
Ride enforcement
The Track
Myrtle Beach
11.2016 - 09.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Night Shift Manager
Snake River Mini Golf
Myrtle Beach
06.2016 - 10.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as sweeping floors and emptying trash cans.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Calculate total payments received during a time period, and reconcile this with total sales.
Cashier
McDonalds
Conway
06.2014 - 04.2015
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with menu selection and order customization.
- Maintained cleanliness and organization at the front counter area.
- Handled cash, credit, and gift card payments accurately.
- Resolved customer concerns with patience and professionalism.
- Worked collaboratively with team members during busy shifts.
- Followed food safety protocols to ensure quality service.
Education
Graduateded -
Coastal Leadership Academy
Myrtle Beach, SC05.2018
Skills
- Point of sale operation
- Customer service
- Conflict resolution
- Team collaboration
- Employee training
- Customer interaction
- Cash handling
- Sales promotion
- Highly reliable
- Complex Problem-solving
- Staff management
- Safe serving practices
- Bar service preparation
- Team player attitude
- Marketing and sales experience
- Service-oriented mindset
- Courteous
- Hospitality service expertise
Timeline
Bartender
Sheraton hotel and convention center
07.2024 - 07.2025
Bartender/Server
Homewood Suites by Hilton Oceanfront
05.2021 - 06.2024
Waterpark Supervisor
South Bay Inn and Suites
08.2018 - 05.2023
Cashier/sales associate
Beef Jerky Outlet
02.2018 - 06.2018
Ride enforcement
The Track
11.2016 - 09.2017
Night Shift Manager
Snake River Mini Golf
06.2016 - 10.2016
Cashier
McDonalds
06.2014 - 04.2015
Graduateded -
Coastal Leadership Academy