Doug Francisco
Grants,NM
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
20
20
years of professional experience
1996
1996
years of post-secondary education
Work History
Bakery Deli Teamlead
Walmart
Grants, New Mexico
12.2010 - 12.2025
- Led daily operations to ensure efficient workflow and team collaboration.
- Trained and mentored new associates on company policies and procedures.
- Managed inventory levels and coordinated stock replenishments efficiently.
- Implemented training programs to enhance staff performance and customer service skills.
- Oversaw scheduling to align team availability with peak store hours.
- Resolved customer concerns promptly, fostering positive shopping experiences.
- Conducted regular team meetings to communicate updates and address challenges effectively.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Swing Manager
McDonald's Restaurant
Grants, New Mexico
06.2006 - 11.2010
- Supervised daily operations to ensure efficient service during peak hours.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Enforced health and safety regulations to maintain a clean work environment.
- Handled customer complaints with professionalism to ensure satisfaction.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Prepared and led food service training programs to teach staff various tasks.
Education
Pharmacy Technician Certificate - Pharmacy Technician
Pima Medical Institute
Albuquerque, NM 01.2001 - 12.2001
Thoreau High School
Thoreau, NMSkills
- Team leadership
- Employee training
- Inventory management
- Customer service
Timeline
Bakery Deli Teamlead
Walmart
12.2010 - 12.2025
Swing Manager
McDonald's Restaurant
06.2006 - 11.2010
Pharmacy Technician Certificate - Pharmacy Technician
Pima Medical Institute
01.2001 - 12.2001
Thoreau High School