Proactive account management professional skilled in optimizing delivery schedules and fostering long-term partnerships. Successfully negotiated contracts, driving revenue growth while ensuring high client satisfaction and retention. Proven experience and succuss in all logistics operational products and customer types including Ocean, Land, SCM shipping solutions.
Overview
31
31
years of professional experience
Work History
Account Manager
Wallenius Wilhelmsen Logistics
New Lenox, IL
08.2025 - Current
Managed client accounts, ensuring timely communication and issue resolution.
Coordinated logistics operations to optimize delivery schedules and enhance customer satisfaction utilizing my vast experience with Ocean , Land , and Supply Chain Management.
Developed strong relationships with clients, fostering trust and long-term partnerships.
Assisted in preparing account performance reports, analyzing trends for improvement
Adapted quickly to changing client needs, providing tailored solutions efficiently.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Negotiated RFQ / contracts with focus on maximizing profit and ensuring client satisfaction.
Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Meetings with customers to discuss and their needs, tailor solutions and close deals.
Support company values and objectives such green initiatives and safety compliance.
Sale Representative, CS, Documentation
Wallenius Wilhelmsen Logistics
New Lenox, IL
02.1995 - 07.2025
Developed and maintained strong client relationships to drive sales growth.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Delivered presentations to clients, showcasing product offerings and value propositions.
Negotiated prices, terms of sales and service agreements.
Managed Key and Liner accounts - 180-200 monthly incoming calls, email and customer visits. Review current services and expand sales opportunities
Skills
Account management
Teamwork and collaboration
Customer relationships - Engagement with all customer organization levels
Strategic account planning - Problem solving
Sales forecasting
Employee mentoring
Deep systems knowledge and usage - Ex Pipeline reports / CRM / PBI
High level contract negotiation
Revenue growth
Business development , planning, and contract retention