Summary
Overview
Work History
Education
Skills
Timeline
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Doug Shaddick

Alpharetta,Georgia

Summary

Dynamic leader with a proven track record at Microsoft, specializing in LMS platform management and fostering team growth. Excelled in project planning and execution, enhancing global learning systems with innovative content and strategic analytics. Skilled in Microsoft Office Suite and coaching, I've driven initiatives that significantly improved operational efficiency and team performance.

Overview

18
18
years of professional experience

Work History

Manager, Learning and Business Systems

Microsoft
Atlanta
10.2022 - Current
  • Supervise team ensuring seamless functionality of Learning Management Systems in global markets.
  • Oversee the creation and curation of high-quality content.
  • Generate meaningful analytics to guide strategic decision-making.
  • Coordinate with stakeholders across departments to ensure the successful implementation of changes to the LMS platform.
  • Facilitate seamless coordination across operations.
  • Deliver comprehensive support for various software tools.

CDI Coordinator

Microsoft
Atlanta
04.2019 - 10.2022
  • Manage comprehensive support for non-clinical CDI business.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Created and maintained presentations.
  • Provided technical support in technology and learning.
  • Handled inquiries and resolved issues promptly.

Project Manager

Microsoft
Atlanta
05.2018 - 04.2019
  • Oversaw implementation of hospital and health system clinical documentation improvement programs.
  • Coordinated and sustained regular customer planning meetings on a weekly basis.
  • Ensured accurate and thorough documentation for each project.
  • Developed comprehensive project plans to drive successful execution and completion.
  • Designed, maintained, and updated comprehensive training calendars to align with organizational priorities.
  • Drafted and delivered key milestones to ensure project success.
  • Facilitated collaboration among internal IT resources, clinical consultants, and the leadership team.

Clinical Consulting Coordinator

Microsoft
Atlanta
09.2011 - 05.2018
  • Collaborated with SME to design virtual classroom instruction and didactic training.
  • Collaborated with SME to design remote onboarding programs for efficient new hire training.
  • Oversaw project management of over 100 ICD-10 e-learning lessons from kickoff to launch.
  • Guaranteed timely and high-quality delivery of expert content.
  • Enhanced content quality, overseeing testing processes for the learning management system.
  • Act as webmaster, manage a password-protected customer access portal, and handle all other IT functions for the company's web-based product line.

Administrative Assistant

Microsoft
Atlanta
09.2007 - 09.2011
  • Provided executive support to vice presidents within Clinical Services and Education division.
  • Delivered timely post-engagement presentations by adhering to a rolling schedule with over 40 consultants.
  • Created presentations for executive-level deliveries.
  • Managed multifaceted organization of corporate meetings at varied locations.
  • Maintained accuracy and relevancy of data within ACT CRM database.

Education

Certificate in Instructional Design Fundamentals -

Training Magazine
01.2012

Southern Polytechnic State University -

Southern Polytechnic State University
Marietta, Georgia
01.1999

Marist Catholic School -

Marist Catholic School
Atlanta, Georgia
01.1997

Skills

  • LMS platform management
  • Project management
  • Project planning
  • Product management
  • Workforce management
  • Recruiting and interviewing
  • Employee orientation and sales training
  • Employee onboarding
  • Coaching and mentoring
  • Complex Problem-solving
  • Vendor management
  • Microsoft Office Suite
  • Articulate 360 Suite
  • eLearning content creation software
  • Voice recognition software and courseware narration
  • Website design, development, and maintenance
  • CRM cloud database systems
  • Event planning and logistics

Timeline

Manager, Learning and Business Systems

Microsoft
10.2022 - Current

CDI Coordinator

Microsoft
04.2019 - 10.2022

Project Manager

Microsoft
05.2018 - 04.2019

Clinical Consulting Coordinator

Microsoft
09.2011 - 05.2018

Administrative Assistant

Microsoft
09.2007 - 09.2011

Certificate in Instructional Design Fundamentals -

Training Magazine

Southern Polytechnic State University -

Southern Polytechnic State University

Marist Catholic School -

Marist Catholic School

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Doug Shaddick