Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Smith

Lake Hopatcong,NJ

Summary

Dynamic delivery professional with a positive attitude and proven customer engagement skills, honed at Nielsen Chevrolet. Expert in optimizing routes and enhancing delivery efficiency, ensuring timely service. Recognized for exceptional teamwork and effective communication, consistently improving client satisfaction and fostering strong relationships. Active driver's license and commitment to safety in all driving conditions.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Nielsen Chevrolet
09.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Managed customer inquiries and complaints in polite and professional manner.

Food Delivery Driver

DoorDash
12.2015 - 03.2020
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Rideshare Driver

Uber
12.2015 - 03.2020
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Debt Collection Paralegal

Pressler and Pressler
04.2014 - 01.2015
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
  • Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.

Education

No Degree - Political Science

Lambuth University
Jackson

Graphic Communications

Kean University
Union, NJ
05-2000

Skills

  • Positive attitude
  • Customer engagement
  • Active driver's license
  • Effective team collaboration

Timeline

Delivery Driver

Nielsen Chevrolet
09.2021 - Current

Food Delivery Driver

DoorDash
12.2015 - 03.2020

Rideshare Driver

Uber
12.2015 - 03.2020

Debt Collection Paralegal

Pressler and Pressler
04.2014 - 01.2015

No Degree - Political Science

Lambuth University

Graphic Communications

Kean University

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