Douglas Adams
Ferndale,MI
Summary
Accomplished Respiratory Technician and Administrative Assistant with a proven track record at Troy Sleep Center and Sleep Solutions, Inc., enhancing patient satisfaction and compliance. Expert in customer service and professional communication, significantly reduced hospital readmissions through effective patient education. Skilled in documentation and leveraging computer skills for efficient data management.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Troy Sleep Center
11.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- In charge of the home sleep test department
Respiratory Technician
Sleep Solutions, Inc.
03.2002 - 01.2017
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Monitored patient progress and adjusted treatment plans accordingly.
- Promoted a culture of safety by adhering to infection control protocols and reporting potential hazards within the workplace environment.
- Reduced hospital readmissions by educating patients on proper inhaler usage and self-care techniques for managing chronic respiratory conditions.
- Instructed patients on respiratory equipment and procedures in office and at their home environment
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Respiratory Technician
Classic Medical, Inc
06.1990 - 03.2002
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Monitored patient progress and adjusted treatment plans accordingly.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Instructed patients in at-home care and continued treatments.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Education
Certificate of Technical Studies - Respiratory Therapy
St John Hospital School of Respiratory Technology
Detroit, MI07.1987
Skills
- Customer Service
- Data Entry
- Computer Skills
- Uses proper grammar
- Corrects spelling errors
- Language and Culture interests
- Time Management
- Documentation and Recordkeeping
- Professional Communication
- Verbal Communication
- Professional and mature
- Social media knowledge
Languages
English
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in [activity] for overall physical and mental well-being
- Music
- Watching Movies and TV Shows
- Enjoy hobbies that combine physical activity with outdoor exploration
- Animal Care
- I have a passion for photography and editing photos
- Exploring various forms of art, such acting, to nurture creativity and personal growth
Timeline
Administrative Assistant
Troy Sleep Center
11.2017 - Current
Respiratory Technician
Sleep Solutions, Inc.
03.2002 - 01.2017
Respiratory Technician
Classic Medical, Inc
06.1990 - 03.2002
Certificate of Technical Studies - Respiratory Therapy
St John Hospital School of Respiratory Technology
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