Douglas Andrews
Beaumont,TX
Summary
Achieved excellence as an IEFS Premise Technician at AT&T, enhancing safety and efficiency by mastering troubleshooting and customer interaction. Skilled in both technical installations and repairs while fostering customer satisfaction, I led training initiatives and resolved workplace issues, demonstrating unparalleled attention to detail and organizational skills.
Overview
19
19
years of professional experience
Work History
IEFS Premise Technician
AT&T
Beaumont, TX
08.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment, copper circuits and fiber optics.
- Completed installations and repairs quickly by using strong diagnostic skills and attention to detail
- experience handling grievances and resolving workplace problems and issues as chief Union steward.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Trainer/ Quality Assurance Specialist
Dish Network Corp
Beaumont, TX
10.2009 - 05.2012
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Field Technician Satellite Installer
Dish Network Corp
Beaumont, TX
03.2005 - 10.2009
- Exceeded customer expectations with exceptional communication skills, explaining technical concepts clearly and concisely throughout the installation process.
Education
Computer Networking And Troubleshooting - Computer And Information Sciences
Lamar Institute of Technology
Beaumont, TX12.2022
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Installation and Repair
- Troubleshooting
- Customer interaction
Timeline
IEFS Premise Technician
AT&T
08.2014 - Current
Trainer/ Quality Assurance Specialist
Dish Network Corp
10.2009 - 05.2012
Field Technician Satellite Installer
Dish Network Corp
03.2005 - 10.2009
Computer Networking And Troubleshooting - Computer And Information Sciences
Lamar Institute of Technology