Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Ashley

Hamilton,NJ

Summary

General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, and counting materials. Background in general maintenance, light construction, landscaping ,repair and custodial work. Successful Store manager,and customer service representative with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Overview

16
16
years of professional experience

Work History

Energy Technician III

CMC Energy
05.2024 - Current
  • Conducted energy audits to identify energy-saving opportunities.
  • Troubleshot issues related to equipment malfunction or inefficiencies, implementing corrective measures swiftly to minimize downtime and lost revenue.
  • Developed strong relationships with clients, leading to repeat business and ongoing opportunities for collaboration in the energy industry.
  • Effectively communicated complex technical concepts to non-technical stakeholders, fostering a better understanding of project goals and outcomes.
  • Enhanced energy efficiency by conducting thorough audits and recommending cost-effective solutions.
  • Provided expertise during site inspections, ensuring compliance with local regulations governing health, safety, and environmental standards.
  • Played an integral role in securing new contracts by providing detailed proposals outlining technical specifications for proposed projects.
  • Promoted sustainable practices with clients, educating them on the benefits of renewable energy resources.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Maintence

Project Freedom
07.2020 - 05.2024
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Checked for storm damage around property and contacted supervisor with findings.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Merchandise Service Technician

Lowes Home Improvement
11.2019 - 06.2020
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins and racks locations by following established planograms.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed stock orders and managed inventory levels.
  • Built displays,problem solving for broken displays,and general upkeep of displays.

Census Address Canvassing

Department Of Commerce
08.2019 - 09.2020
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Conducted interviews with participants to assess eligibility
  • Collected data by identifying sources of information, including designing survey and collection methods
  • Achieved client confidence and protected operations by keeping information confidential

Sales Representative

Global Wireless
01.2016 - 11.2019
  • Entered details such as payments, account information and call logs into the computer system
  • Copied, logged and scanned supporting documentation
  • Verified data integrity and accuracy
  • Worked directly with,customers to achieve sales goals
  • Answered calls, emails and faxes , addressing customer inquiries, solving problems and providing new product information
  • Responded to customer requests via telephone and email
  • Supported Chief Operating Officer with daily operational functions
  • Assisted multiple customers in a timely manner by answering questions, responding to inquiries and handling telephone requests
  • Worked closely with Technology:cellphones,tablets,TV services,and other at&t services
  • Collected and processed payments

General Laborer

Pro Turf And Landscape
04.2014 - 09.2016
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
  • Landscaped yards by planting flowers, grass, trees and bushes.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Edged and mowed lawns, flowerbeds and landscape features with lawnmowers,weed wackers,and edgers.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Trimmed around trees, flower beds and other yard features.
  • Snow removal

Assistant Store Manager

Gamestop Corp.
02.2013 - 01.2016
  • Managed the scheduling for store shifts so that there was proper staffing at all times
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols
  • Conducted store inventories once per quarter
  • Welcomed customers into the store and helped them locate items
  • Mentored new sales associates to contribute to the store's positive culture
  • Cleaned and organized the store, including the checkout desk and displays
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Coached the team on effective upselling and cross-selling methods
  • Trained and managed associates in customer service and sales techniques
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Assisted customers with prompt and polite support in-person and via telephone
  • Communicated clear expectations and goals to each team member
  • Answered customer questions regarding merchandise and pricing
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Built relationships with customers to increase likelihood of repeat business
  • Operated a cash register for cash, check and credit card transactions with 1 00% accuracy
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Engaged with customers in a sincere and friendly manner

Hand Packer

Amazon
04.2011 - 01.2013
  • Tracked time spent on assignments each day for productivity reporting
  • Enforced the on-time shipment of products to create exceptional customer experiences
  • Estimated weights, heights and centers of balance to make precise placements
  • Picked products for specific routes according to pick sheets

Retail Sales Specialist

Best Buy
01.2009 - 04.2011
  • Wrote sales slips and sales contracts
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Alerted customers to upcoming sales events and promotions
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Mentored new sales associates to contribute to the store's positive culture
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Developed relationships with key partners, including technology vendors
  • Greeted all customers with a smile and asked open-ended questions to ascertain their needs
  • Operated a cash register for cash, check and credit card transactions with 1 00% accuracy
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Stocked and replenished merchandise according to store merchandising layouts
  • Cleaned and organized the store, including the checkout desk and displays
  • Responded to customer questions and requests in a prompt and efficient manner
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Handled all customer relations issues in a gracious manner and in accordance with company policies

Education

Certification - Exercise Science

Mercer County Community College
Trenton, NJ
2009

Skills

  • Staff training
  • Customer relations
  • Interpersonal communication skills
  • Customer service
  • Lighting Fixture Maintenance
  • Effective communication
  • Basic knowledge of Electrical Repair
  • Client service
  • Inventory management
  • Problem solving strength
  • Preventive and Reparative Maintenance
  • Safety and compliance
  • Painting
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Computer Skills
  • Teamwork and Collaboration

Timeline

Energy Technician III

CMC Energy
05.2024 - Current

Maintence

Project Freedom
07.2020 - 05.2024

Merchandise Service Technician

Lowes Home Improvement
11.2019 - 06.2020

Census Address Canvassing

Department Of Commerce
08.2019 - 09.2020

Sales Representative

Global Wireless
01.2016 - 11.2019

General Laborer

Pro Turf And Landscape
04.2014 - 09.2016

Assistant Store Manager

Gamestop Corp.
02.2013 - 01.2016

Hand Packer

Amazon
04.2011 - 01.2013

Retail Sales Specialist

Best Buy
01.2009 - 04.2011

Certification - Exercise Science

Mercer County Community College

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Douglas Ashley