Douglas Baker
Dublin ,GA
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in CompTIA Security+. Data Specialist with proficiency in online security research, planning, execution and maintenance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon Wireless
09.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Owner
Baker's Five Star Transport, LLC
03.2018 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
IT Technician
Wincore Windows
04.2020 - 11.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Equipment Operator
Mondi Bags USA
02.2015 - 03.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained and cleaned equipment after each job and inspected.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Education
Associate of Science - Cybersecurity
Oconnee Fall Line Technical College
Dublin, GA05.2024
No Degree - Computer Engineering Technology
Middle Georgia College
Cochran, GA01.2010
High School Diploma -
Treutlen High School
Soperton, GA05.2004
Skills
- CompTIA Security Certified
- Wireshark Software
- Access Control
- Cryptography
- Cyber Forensics
- Data Security
- Disaster Recovery Planning
- Firewall Configuration
- Malware Identification
- Mobile Device Security
- Network Security
- Security Configuration
- Security Policies
- Threat Analysis
- Threat Detection
- Qualys Cloud Platform
- Information Governance
- Information Protection
- Erecting Firewalls
- Microsoft Hyper-V Server
- Symantec Endpoint Protection
- Developing Security Plans
- Security Needs Assessment
- Security Assurance
- Security Metrics
- Data Encryption
- Data Security
- Security Planning
- Resource Allocation
- Procedure Documentation
- Risk Assessment
- Telecommunications Systems
- Attention to Detail
Certification
CompTIA Security+
Timeline
Sales Representative
Verizon Wireless
09.2023 - Current
IT Technician
Wincore Windows
04.2020 - 11.2020
Owner
Baker's Five Star Transport, LLC
03.2018 - 09.2023
Equipment Operator
Mondi Bags USA
02.2015 - 03.2018
Associate of Science - Cybersecurity
Oconnee Fall Line Technical College
No Degree - Computer Engineering Technology
Middle Georgia College
High School Diploma -
Treutlen High School
CompTIA Security+
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