Michael McGourty
Valrico,FL
Summary
As a skilled IT professional with CompTIA Network+ and CompTIA Security+ certifications, my mission is to design, implement, and maintain secure and efficient network infrastructures. I am committed to optimizing network performance, ensuring data integrity, and proactively addressing security threats.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
M&K Preservation LLC
Ballston Lake , NY
2016.02 - Current
- Provided customer support for the installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Documented all activities related to technical support including processes, updates, changes made.
Venue Technology Specialist
Adirondack Sports Council
Queensbury , NY
2022.12 - 2023.02
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Implemented security measures to protect data from unauthorized access or destruction.
- Provided technical support to users experiencing difficulties with their networks.
Education
Associate of Applied Science - Cyber Secuirty
Suny Adirondack
2023-12
Skills
- Comptia Network+ Certified
- Comptia Security+ Certified
- Microsoft Certified: Azure Fundamentals
- Cisco wireless routers and switches
- Active Directory knowledge
- Network configuration
- Technical Support
- Hardware and software configurations
- Security technologies
- Network Security
Certification
- CompTIA Network+ Certified
- CompTIA Security+ Certified
- Microsoft Certified: Azure Fundamentals
Accomplishments
- Selected by my University to represent SUNY Adirondack's Cyber Security program and NYS at the College World Games in 2023.
Timeline
Venue Technology Specialist
Adirondack Sports Council
2022.12 - 2023.02
Technical Support Representative
M&K Preservation LLC
2016.02 - Current
Associate of Applied Science - Cyber Secuirty
Suny Adirondack
- CompTIA Network+ Certified
- CompTIA Security+ Certified
- Microsoft Certified: Azure Fundamentals
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