WILL MENDEZ
Jacksonville,FL
Summary
Dynamic professional with a robust background in technical sales and support, specializing in innovative solutions for complex security systems. Proven track record of effective collaboration with cross-functional teams to implement tailored solutions, supported by certifications including CompTIA Network+ and Security+. Committed to leveraging extensive expertise in a Sales Engineer role to drive business growth and enhance client satisfaction. Passionate about utilizing technical acumen and sales proficiency to meet client needs and exceed expectations.
Overview
24
24
years of professional experience
Work History
Sales and Technical Support Engineer
Geutebruck USA Inc.
Tampa, FL
03.2025 - 12.2025
- Deliver technical support, troubleshooting, and analytical solutions to customers.
- Collaborate with Certified Integrator Partners to implement customized video security solutions.
- Ensure exceptional customer service and support to address unique customer requirements.
Mgr. Enterprise Engineering Commercial
ADT Commercial, Inc. (dba Everon LLC)
Jacksonville, FL
06.2021 - 02.2025
- Acted as the primary technical resource for the field sales force, assisting in the development of new sales opportunities.
- In the role of technical adviser and product champion, identified and delivered reliable solutions for all technical issues, ensuring complete customer satisfaction throughout all sales stages.
- Established and nurtured strong relationships throughout the sales cycle in collaboration with clients.
- Served as a liaison between the Design Team and National Account Managers to review design proposals, ensuring Scopes of Work met customer specifications.
- Maintained expert-level knowledge of products and applications.
- Articulated technology and product positioning to both business and technical users.
- Provided design and specification support to consultants, integrators, and distributors.
- Facilitated training sessions for the Sales Team, Estimators, and Engineers at targeted accounts.
- Maintained accurate records of opportunities, quotes, projects, contacts, and correspondence in company-approved databases.
- Traveled to customer locations to assist NAMs in gathering information, determining customer requirements, and developing technology solutions.
- Resolved customer issues in alignment with the company mission, values, and financial objectives.
- Identified customer needs and sales opportunities to support future growth.
- Offered technology support to the Service Team as needed.
- Supervised and managed a team of Sales Engineers to enhance the enterprise solutions group.
Senior Sales Engineer
Razberi Technologies, Inc.
West Nyack, NY
10.2019 - 11.2020
- Served as Senior Sales Engineer, collaborating with Razberi Technologies Sales and Business Development teams to stimulate sales and revenue growth.
- Supported both inside and outside sales teams with presentations for end users and integrators, including webinars, trade shows, and specialized training.
- Contributed to integrator installations and commissioning of Razberi Technologies systems, provided recommendations on network, storage, and server system designs, and performed configurations and calculations.
- Mentored and trained Razberi Technologies Regional Sales Managers, enhancing their success in the field.
- Demonstrated key skills such as market insight, excellent communication, effective presentation creation, and technical leadership.
- Proactively developed, created, and executed programs that distinguished Razberi Technologies within the security industry and customer-focused verticals.
- Delivered product presentations and training sessions to internal staff, end users, and integrators.
- Consulted with end users and integrators to identify system requirements.
- Assisted with system designs and project proposals.
- Supported sales team members with RFP and bid requirements.
- Participated in regional and national trade shows.
- Delivered pre- and post-sales technical support as needed.
Senior Systems Engineer
Panasonic - PSCNA
Newark, NJ
03.2014 - 09.2019
- Executed systems testing for pre-launch validation (PMPU3000, Video Insight-VMS, and FacePro - Facial Recognition).
- Commissioned facial recognition analytics on-site, ensuring alignment with end-user requirements.
- Conducted validation testing of people-counting analytics software.
- Managed the Panasonic National Training Center (NTC), designing system layout and maintaining/updating equipment.
- Led the implementation of a facial recognition system at Panasonic HQ's Innovation Center.
- Developed and maintained a product demo network at the Panasonic Harrison Technology Center.
- Facilitated the implementation of a network connection between the NTC and HTC facility to consolidate demo and training networks.
- Implemented firewall security between locations.
- Participated in routine video conferences with the Japan Engineering Team to discuss product issues and upcoming software releases.
- Collaborated closely with Seneca Data (now Arrow - 3rd party OEM hardware vendor) on pre- and post-launch activities.
Enterprise Level Systems Engineer
SecureWatch 24 (SW24)
New York
08.2012 - 05.2013
- Staged systems, including advanced programming and configuration prior to delivery and on-site commissioning.
- Configured wireless Firetide and Fluidmesh systems to meet application requirements.
- Installed and configured Genetic client and server video and access control software on Dell/HP machines.
- Configured network components of systems, including applying IP address schemes to Dell/HP network switches, wireless nodes, and IP cameras (Axis, Mobotix, IQInvision, Sony, Arecont, etc.).
- Engaged in the post-sales process to ensure client systems were maintained and functional.
- Undertook special projects as required.
- Constructed and tested custom Dotworkz mobile units in preparation for product launch.
Group Manager - Technical Services
Samsung Techwin America, Inc.
Ridgefield Park, NJ
08.2010 - 08.2012
- Led a team in Samsung's Technical Support Department as Team Lead.
- Replicated and resolved customer hardware issues in the Technical Support Lab.
- Prioritized team workload and managed product upgrades/repairs.
- Devised strategies for mass firmware upgrades on Linux-based DVRs and IP Cameras.
- Established a Field and In-House Training Program.
- Developed a Product Testing program for quality assurance prior to market launch.
- Coordinated logistics for Trade Shows.
Sales Engineer/Eastern Regional Training & Education Manager
On-Net Surveillance Systems, Inc. (ONSSI)
Pearl River, NY
08.2007 - 08.2010
- Commissioned systems for consultants and end-users for in-house trial evaluation and proofs of concept.
- Conducted in-house and off-site demonstrations of company products, actively participating in sales campaigns such as seminars, trade shows, and national sales meetings.
- Spearheaded the development of competitive analysis documentation to support Regional Sales Managers' sales objectives.
- Performed in-house validation testing and software configuration.
- Provided Technical Sales Training to Integrators/Dealers & End-Users as needed.
- Executed in-house training of new software releases for Regional Sales Managers and internal employees.
- Trained and managed a Department Administrator in the Sales Force database application to support field trainers with all logistics, from certificate generation to online registration and data entry.
Senior Applications Engineer - Network Specialist
Tyco - American Dynamics
Montvale, NJ
09.2004 - 08.2007
- Hired as Pre-Sales Applications Engineering Team Lead to provide education and training on NVR (IP) technology in anticipation of the acquisition of TridentTek (VideoEdge product).
- Delivered pre-sales technical support for end-users and sales channels.
- Conducted in-house and off-site demonstrations of company products.
- Assisted Product Marketing/Management in developing new product ideas.
- Generated detailed Visio drawings of conceptual system designs.
Senior Applications Engineer
DVTEL Incorporated
Ridgefield Park, NJ
06.2002 - 09.2004
- Responded to customer RFPs, RFQs, and RFIs.
- Generated quote packages in support of the Regional Sales Team.
- Crafted conceptual network designs using Visio for customers based on their specific application needs.
- Addressed customer questions regarding new product features.
- Delivered on-site product presentations/demonstrations to end users, system integrators, and A&E consultants.
- Provided written feedback to product management on user requirements and competitive insights from market feedback.
- Supported customer evaluation systems.
Education
Bachelor of Science - Electrical Engineering, Mathematics
SUNY Institute of Technology
12-1996
Skills
- COMPTIA Network Certified
- COMPTIA Security Certified
- IPVM Access Control Certified
- SALTO Access Control Certified
- SALTO Access Control Certified Pro
- Access Space Technician
- Wireless - Firetide/Fluidmesh/Ubiquity
- Genetic
- Milestone
- Geutebruck
- Razberi
- DSC Intrusion/Alarmcom
LANGUAGES
Spanish
Conversational
Timeline
Sales and Technical Support Engineer
Geutebruck USA Inc.
03.2025 - 12.2025
Mgr. Enterprise Engineering Commercial
ADT Commercial, Inc. (dba Everon LLC)
06.2021 - 02.2025
Senior Sales Engineer
Razberi Technologies, Inc.
10.2019 - 11.2020
Senior Systems Engineer
Panasonic - PSCNA
03.2014 - 09.2019
Enterprise Level Systems Engineer
SecureWatch 24 (SW24)
08.2012 - 05.2013
Group Manager - Technical Services
Samsung Techwin America, Inc.
08.2010 - 08.2012
Sales Engineer/Eastern Regional Training & Education Manager
On-Net Surveillance Systems, Inc. (ONSSI)
08.2007 - 08.2010
Senior Applications Engineer - Network Specialist
Tyco - American Dynamics
09.2004 - 08.2007
Senior Applications Engineer
DVTEL Incorporated
06.2002 - 09.2004
Bachelor of Science - Electrical Engineering, Mathematics
SUNY Institute of Technology
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/willmendez