Douglas Bandeira Rocha
Denver,CO
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Fogo de Chao
Denver, CO
06.2022 - 04.2024
- Assisted with training new staff members on proper customer service techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Interviewed, hired and trained new employees.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Wait Staff Member
Fogo de Chao
Portland , OR
10.2021 - 06.2022
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Operated POS terminals to input orders, split bills and calculate totals.
Housekeeping Supervisor
Holiday inn Across From Universal
Orlando, FL
01.2018 - 01.2020
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
Bachelor of Science - Biological Sciences - Biomedicine
Federal University of Rio De Janeiro
Rio De Janeiro, Brazil Skills
- Training and coaching
- POS system operations
- Restaurant Operations
- Service prioritization
- Performance Evaluation
- Guest Relations
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
French
Limited
Timeline
Front of House Manager
Fogo de Chao
06.2022 - 04.2024
Wait Staff Member
Fogo de Chao
10.2021 - 06.2022
Housekeeping Supervisor
Holiday inn Across From Universal
01.2018 - 01.2020
Bachelor of Science - Biological Sciences - Biomedicine
Federal University of Rio De Janeiro