Douglas Beckman
Ladera Ranch,CA
Summary
Adept in elevating guest experiences, I will add value by creating the best guest experience possible. My collaborative spirit and high-level customer service skills, honed across roles, consistently enhanced dining atmospheres and team efficiency. Proficient in POS systems and meticulous in maintaining pristine dining environments.
Overview
13
13
years of professional experience
Work History
Wine Server
San Clemente Wine Company
2021.06 - Current
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Built charcuterie boards of all sizes and served food at special events.
Server/Bartender Apprentice
The Victorian
2015.03 - 2020.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expo/Server Assistant
Ella Dining Room and Bar
2012.01 - 2015.03
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
High School Diploma -
Horizon Charter
Lincoln, CA03.2007
Skills
- High-level customer service
- Observant and team-oriented
- Clean and professional
Timeline
Wine Server
San Clemente Wine Company
2021.06 - Current
Server/Bartender Apprentice
The Victorian
2015.03 - 2020.10
Expo/Server Assistant
Ella Dining Room and Bar
2012.01 - 2015.03
High School Diploma -
Horizon Charter
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