Zachary Callan
Summary
Focused and reliable professional bringing high enthusiasm and excellent interpersonal communication skills. Proven history of excellent customer service and conflict resolution abilities. Enjoy working in a high-paced environment with a respectable company and team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Wine Server
Barcelona Wine Bar
Philadelphia, PA
01.2023 - 12.2023
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- High Volume Tapas Bar with over 40 Wines by the Glass and a rotating menu with over 50 Menu Items memorized to deliver exceptional dining experiences
Concierge Team Leader
Denali Bluffs
Denali National Park, Alaska
05.2022 - 10.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Arranged and coordinated sales calls with prospective clients to generate $115,000 in business for hotel with in 5 month window
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Seasonal Front Desk Supervisor
Denali Park Village
National Park, Alaska
05.2019 - 09.2019
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility consisting of 340 rooms
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Built personal relationships with guests to promote positive experiences.
- Developed tour programming to enhance guest experiences.
Retail Manager
Hydroponics
San Diego, CA
03.2015 - 10.2017
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Server
Georgina Pizzeria
Cary, NC
02.2009 - 08.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Science - Hospitality
Whatcom Community College
Bellingham, WA03.2023
High School Diploma -
Panther Creek High School
Cary, NC07.2012
Skills
- Dynamic Communication Skills
- Operational Efficiency
- Social Perceptiveness
- Critical Thinking
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service and Rapport
- High-Volume Dining
- Warm and Friendly
- Guest Relations Management
- Team Player
- Specials Promotion and Upselling
Certification
- NLP Training - 2021
Timeline
Wine Server
Barcelona Wine Bar
01.2023 - 12.2023
Concierge Team Leader
Denali Bluffs
05.2022 - 10.2022
Seasonal Front Desk Supervisor
Denali Park Village
05.2019 - 09.2019
Retail Manager
Hydroponics
03.2015 - 10.2017
Server
Georgina Pizzeria
02.2009 - 08.2012
Associate of Science - Hospitality
Whatcom Community College
High School Diploma -
Panther Creek High School