Douglas Broadstreet
Newton
Summary
Dynamic customer service professional with a proven track record at Dillons Grocery Store, excelling in complaint resolution and relationship building. Adept at utilizing critical thinking and data entry skills to enhance customer satisfaction and streamline operations. Committed to fostering positive interactions and driving sales through exceptional product knowledge and active listening.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Dillons Grocery Store
10.2016 - 05.2025
Driver
Uber
04.2013 - 09.2016
Sales Associate
Walmart
10.2007 - 09.2013
Education
Business
Washburn University of Topeka
Topeka, KSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Building rapport
- Product sales
Timeline
Customer Service Representative
Dillons Grocery Store
10.2016 - 05.2025
Driver
Uber
04.2013 - 09.2016
Sales Associate
Walmart
10.2007 - 09.2013
Business
Washburn University of Topeka
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