Douglas Campbell
Nashville,TN
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 20+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Retail / Hospitality / Food and Beverage department. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Energetic General manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Energetic General Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
37
37
years of professional experience
Work History
General Manager
Tri Star Energy
01.2017 - Current
- With Tri Star Energy any and all aspects of managing multi million dollar business Teach Train Coach Inspire Passion for people
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Developed and maintained relationships with customers and suppliers through account development
- Introduced new methods, practices, and systems to reduce turnaround time
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Collaborated with cross-functional teams to develop innovative solutions
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reported issues to higher management with great detail
- Reduced operational risks while organizing data to forecast performance trends
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed budget implementations, employee evaluations, and contract details
- Developed and implemented strategies to increase sales and profitability
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Mitigated business risks by working closely with staff members and assessing performance
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Assisted in recruiting, hiring and training of team members
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Specialty Department Supervisor
Home Depot
03.2002 - 03.2012
- Kitchen and Bath design , Appliances ,
- Flooring , Windows, Doors , responsible for building sales in all specialty areas by working with all specialists to create one common goal.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs
- Trained team members in successful strategies to meet operational and sales targets
- Marked-down clearance items and relocated merchandise to proper store areas
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Customer Service Manager / Centralized Trainer
Publix Super Markets
10.1986 - 08.1996
- To successfully run Customer Service along with all Front End
- Service Personnel
- New hire orientation for entire district scheduling teaching training coaching interviewing hiring
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Associate of Applied Science - Hospitality Administration And Management
Colorado State University
Englewood, CO06.1991
Skills
- Leadership
- Customer Satisfaction
- People Management
- Effective leader
- Coaching and mentoring
- Recruitment
- Operations management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 150 + staff members.
- Achieved 100% through effectively helping with Project planning
- Achieved 100% by completing POP with accuracy and efficiency.
Timeline
General Manager
Tri Star Energy
01.2017 - Current
Specialty Department Supervisor
Home Depot
03.2002 - 03.2012
Customer Service Manager / Centralized Trainer
Publix Super Markets
10.1986 - 08.1996
Associate of Applied Science - Hospitality Administration And Management
Colorado State University
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