William May
Murfreesboro,TN
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Tri-Star Energy / Twice Daily / White Bison Coffee
Nashville, TN
03.2020 - 03.2025
- Visited stores on a regular basis to assess operational efficiency and customer satisfaction levels.
- Supervised 11 district managers, 55 retail convenience stores, and the regional food service manager.
- Collaborated with other departments, such as marketing, IT, or finance, to ensure smooth operations throughout the region.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed data to identify trends, strengths, weaknesses in the region.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Retail District Manager
Tri-Star Energy / Twice Daily / White Bison
Nashville , TN
08.2017 - 03.2020
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Scheduled store visits to ensure compliance with company policies and procedures.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- District Manager of the Year 2019
Retail General Manager
Tri-Star Energy / Twice Daily / White Bison
Nashville, TN
06.2015 - 08.2017
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Trained employees on duties, policies and procedures.
- General Manager of the Year 2016
Education
High School Diploma -
Smyrna High School
Smyrna 05-2005
Skills
- Operational efficiency
- Data analysis
- Loss prevention
- Customer service
- Budget management
- Employee training
- Team leadership
- Collaborative problem solving
- Visual merchandising
- Process improvements
Certification
- Joe Scarlett Leadership Institute 2018.
- NACS Leadership for Success 2020.
Timeline
Regional Director of Operations
Tri-Star Energy / Twice Daily / White Bison Coffee
03.2020 - 03.2025
Retail District Manager
Tri-Star Energy / Twice Daily / White Bison
08.2017 - 03.2020
Retail General Manager
Tri-Star Energy / Twice Daily / White Bison
06.2015 - 08.2017
High School Diploma -
Smyrna High School
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