Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas CARLESS

PISCATAWAY,NJ

Summary

Dynamic sales professional with a proven track record at Staples, excelling in customer service and problem resolution. Recognized for consistently achieving sales targets and fostering strong client relationships. Adept at multitasking and maintaining composure under pressure, contributing to a positive team environment and driving repeat business.

Overview

8
8
years of professional experience

Work History

Assistant Sales Manager

Staples
08.2019 - Current
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Strengthened performance by applying excellent program and project leadership skills.

Sales Associate

Hobby Lobby
07.2017 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelors - History

Kean University
Union, NJ

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Problem resolution
  • Verbal communication

Timeline

Assistant Sales Manager

Staples
08.2019 - Current

Sales Associate

Hobby Lobby
07.2017 - 12.2018

Bachelors - History

Kean University

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Douglas CARLESS