Jena Booth
Portland,OR
Summary
Highly motivated sales associate with 7+ years in customer service and sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales/customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Sales Associate/Assistant Store Manager
Generators Plus
Morgantown, WV
06.2015 - 06.2017
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Engaged with customers to build rapport and loyalty.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed purchasing, sales, marketing and customer account operations efficiently, handling, at minimum, 50 calls and 100 e-mails per day.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
Sales Associate/Retail Key-holder
American Eagle Outfitters
Morgantown, WV
06.2008 - 06.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training 30+ new staff members on company policies, product information, and sales techniques for seamless on-boarding experience.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations, usually Holidays with over 1000 customers.
Education
Some College (No Degree) - Costume Design
West Virginia University
Morgantown, WVSkills
- Interpersonal Communication
- Verbal Communication
- Research
- Attention to Detail
- Calm Under Pressure
- Organization and Time Management
- Friendly, Positive Attitude
- Customer Relations
- Good Telephone Etiquette
- Remote Office Availability
- Networking
- Problem-Solving
Timeline
Sales Associate/Assistant Store Manager
Generators Plus
06.2015 - 06.2017
Sales Associate/Retail Key-holder
American Eagle Outfitters
06.2008 - 06.2014
Some College (No Degree) - Costume Design
West Virginia University