Douglas Chen
Sapulpa
Summary
Dynamic Driver Manager with expertise in fleet management, optimizing delivery efficiency, and promoting a culture of safety. Proven track record in team building and conflict resolution, driving operational excellence and enhancing customer satisfaction.
Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.
Overview
12
12
years of professional experience
Work History
Driver Manager
Hirschbach Motor Lines Inc.
06.2020 - Current
- Managed daily operations of fleet, ensuring compliance with safety regulations and service standards.
- Coordinated driver schedules to optimize routes and enhance delivery efficiency.
- Conducted performance evaluations, providing feedback to improve driver effectiveness and retention.
- Implemented training programs for new drivers, fostering a culture of safety and professionalism.
- Collaborated with cross-functional teams to resolve issues impacting driver performance and customer satisfaction.
- Led initiatives to streamline communication between drivers and dispatch, improving response times and service quality.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated with drivers to organize timely pickup and delivery.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Driver
John Christner Trucking
11.2018 - 05.2020
- Ensured timely delivery of goods across designated routes.
- Maintained accurate logs for hours, mileage, and fuel usage.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety.
- Utilized GPS technology to optimize route planning and reduce delays.
- Operated long-haul trucks, ensuring timely and safe delivery of goods across multiple states.
- Managed route planning to optimize delivery efficiency and reduce transportation costs.
- Collaborated with dispatch team to coordinate schedules and resolve any delivery issues promptly.
- Trained new drivers on best practices for vehicle operation and safety protocols.
Automotive Finance Manager
AutoNation GMC of Las Vegas
05.2014 - 10.2018
- Led financing operations to enhance vehicle sales and customer satisfaction.
- Mentored finance team on compliance procedures and best practices in automotive financing.
- Analyzed credit applications to ensure accurate risk assessment and timely approvals.
- Collaborated with sales team to create tailored financial solutions for customers' needs.
- Implemented training programs that improved staff knowledge in financing products and services.
- Maintained relationships with financial institutions to facilitate competitive lending options for clients.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
Education
Associate of Science - General Studies
Pasadena City College
Pasadena, CAMaster of Science - Computer Science
California State University, Fullerton
Fullerton, CASkills
- Customer service
- Strong leadership qualities
- Empathy and patience
- Active listening
- Effective communication
- Fleet management expertise
- Fuel efficiency strategies
- Team building
- Conflict resolution techniques
- Driver coordination
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Driver Manager
Hirschbach Motor Lines Inc.
06.2020 - Current
Driver
John Christner Trucking
11.2018 - 05.2020
Automotive Finance Manager
AutoNation GMC of Las Vegas
05.2014 - 10.2018
Associate of Science - General Studies
Pasadena City College
Master of Science - Computer Science
California State University, Fullerton