DOUGLAS COLEMAN
Saginaw,MI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, and sets goals, obtains team feedback. Excellent interpersonal and communication skills. Multi-tasking with different departments to help achieve one goal.
Overview
18
18
years of professional experience
Work History
Transportation Team Lead
Versiti Blood Center Of Michigan
02.2022 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Focus on improving teamwork within the department, training new employees, working with the Volunteer department, and Volunteer's that sign on.
- Help dispatch for different Versiti sites, Organize mobile drives, Scheduling drivers routes and shifts,Organize day-to day activities.
Forklift Operator/Maintenance Technician
CIGNYS
09.2019 - 03.2021
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Load and unload used Scrap bins,Keep training up to date,
CSR/YARD ATTENDANT/DELIVERY DRIVER
Adesa Great Lakes/Insurance Auto Auction
10.2013 - 07.2019
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Trained new employees, inspected vehicles,
- Computer Knowledge, on word excel, etc.
Delivery Driver
FedEx:Ground
09.2011 - 01.2014
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
FORKLIFT OPERATOR/ASSEMBLEY LINE WORKER
DELPHI/TRW
05.2006 - 01.2009
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Education
No Degree - Radiography X-Ray Technician
Delta College
Bay City, MI05.2026
CERTIFICATE - Medical Technology
Ross Medical
Saginaw, MI01.2010
High School Diploma -
Bridgeport High School
Bridgeport, MI05.2003
Skills
- Schedule Management
- Marketing knowledge
- Quality Control
- Operations Management
- Workplace Safety
- Employee Evaluation
- Shift Scheduling
- Team Supervision
- Cash Handling
- Work Planning
- Teamwork and Collaboration
Timeline
Transportation Team Lead
Versiti Blood Center Of Michigan
02.2022 - Current
Forklift Operator/Maintenance Technician
CIGNYS
09.2019 - 03.2021
CSR/YARD ATTENDANT/DELIVERY DRIVER
Adesa Great Lakes/Insurance Auto Auction
10.2013 - 07.2019
Delivery Driver
FedEx:Ground
09.2011 - 01.2014
FORKLIFT OPERATOR/ASSEMBLEY LINE WORKER
DELPHI/TRW
05.2006 - 01.2009
No Degree - Radiography X-Ray Technician
Delta College
CERTIFICATE - Medical Technology
Ross Medical
High School Diploma -
Bridgeport High School
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