Luis Grullon Torres
Splendora,TX
Summary
Transportation team lead with extensive experience in logistics management at Baldor Specialty Foods. Demonstrated ability to resolve complex issues and optimize delivery processes, resulting in enhanced operational efficiency. Bilingual communicator with strong critical thinking and leadership skills, driving team success and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Transportation Team Lead
Baldor Specialty Foods
New York
10.2018 - Current
- 300+ routes/drivers shipped out daily to monitor and assist, and prepared about 5 reports weekly for management.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitoring and assisting active routes, answering incoming phone calls and emails, identifying and communicating orders that may have returned incomplete.
- Resolved team conflicts and addressed issues promptly to maintain a cohesive work environment.
- Supported manager in establishing team goals and monitored progress to ensure alignment with operational objectives.
- Provided arrival times, managed mechanical issues that required road service, and confirmed delivery completions.
- Documented and communicated delivery inconsistencies, analyzed data from tableau automated reports to inform decision-making.
- Submitted weekly route audits to contribute to overall operational efficiency. for progress reports.
- Monitoring routes and drivers still remaining on the road.
- Reviewed end-of-day transportation reports to verify completion of all deliveries. daily.
Shift Supervisor
PLS CHECK CASHING PLACE
Bronx, NY
09.2016 - 01.2018
- Directed activities of all employees during shifts to deliver exceptional customer service.
- Supervised money order procedures, cashing income tax refunds, processing bill payments, cashing payroll checks, and western union, while maintaining a safe and secure environment for customers and employees.
- Trained 15 customer service representatives during company expansion to ensure attention to detail and high-quality service.
- Collaborated with the Store Manager to achieve store objectives and improve customer experience through effective strategy implementation.
Education
High School Diploma -
Explorations Academy
New York, NY01-2018
Skills
- Logistics management
- Operational Oversight
- Delivery
- Team Lead
- Bilingual communication
- Team management
- Organizational
- Critical Thinking
- Problem Solving
- Time optimization
- Customer Service
- Bilingual communication
- Issue resolution
- Time management
- Team collaboration
- Transportation safety protocols
- Trucking dispatching
- Escalation of issues
- Strong decision-making
- Leadership
- route monitoring
- logistics management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CDL CLASS A
Timeline
Transportation Team Lead
Baldor Specialty Foods
10.2018 - Current
Shift Supervisor
PLS CHECK CASHING PLACE
09.2016 - 01.2018
High School Diploma -
Explorations Academy