Kadeem Leeper
Fort Worth,TX
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
13
13
years of professional experience
Work History
Transportation Team Lead
Kroger Distribution Center
04.2023 - 08.2025
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
Transportation Team Lead
Kroger Fulfillment Network
10.2022 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Technical Support Advisor
Apple
03.2022 - 08.2022
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
Customer Support Specialist
Appfolio Inc
01.2018 - 03.2020
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Contributed toward exceeding monthly targets consistently through diligent work ethic and commitment to results-oriented support strategies.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
Shift Lead
Walgreens
10.2012 - 01.2018
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX01.2011
Bachelor of Science - Logistics And Supply Chain Management
Grand Canyon University
Phoenix01-2029
Skills
- Conflict Resolution
- Time Management
- Problem Solving
- Training and Development
- Leadership
- Communication Skills
Timeline
Transportation Team Lead
Kroger Distribution Center
04.2023 - 08.2025
Transportation Team Lead
Kroger Fulfillment Network
10.2022 - 04.2023
Technical Support Advisor
Apple
03.2022 - 08.2022
Customer Support Specialist
Appfolio Inc
01.2018 - 03.2020
Shift Lead
Walgreens
10.2012 - 01.2018
High School Diploma -
Dallas Can Academy
Bachelor of Science - Logistics And Supply Chain Management
Grand Canyon University
Similar Profiles
Amadou FayeAmadou Faye
Order Selector at Kroger Distribution CenterOrder Selector at Kroger Distribution Center
Matt HusseinMatt Hussein
Production/ Receiving Supervisor at Kroger Distribution CenterProduction/ Receiving Supervisor at Kroger Distribution Center
SHENICKA THOMASSHENICKA THOMAS
Associate Trainer at Kroger Distribution CenterAssociate Trainer at Kroger Distribution Center
Halah AlbayatiHalah Albayati
Certified Medical Interpreter at Translation And Interpretation Network, MasterWords, Language Services Associates, LanguageLineCertified Medical Interpreter at Translation And Interpretation Network, MasterWords, Language Services Associates, LanguageLine
Christian LiuChristian Liu
Patient Care Tech at Texas Health ResourcesPatient Care Tech at Texas Health Resources