Douglas Cooper
Moriarty,New Mexico
Summary
Versatile and results-driven professional with extensive experience in roles ranging from Restoration Crew Leader at 911 Restoration to Counter Service Pizza Maker, demonstrating exceptional customer service and heavy lifting abilities. Excelled in mold remediation and fostering customer relations, significantly enhancing project outcomes and team performance. Proven track record of punctuality and reliability, consistently meeting employer expectations.
Overview
24
24
years of professional experience
Work History
Restoration Crew Leader
911 Restoration
Rio Rancho, NM
01.2015 - 03.2022
- Maintained daily records of crew activities and progress.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Conducted regular meetings with crews to discuss upcoming projects, goals, objectives.
- Inspected completed restoration to ensure conformance to standards.
- Coordinated with other contractors to ensure job completion on time and within budget.
Cashier
Burlington Coat Factory Department Store
Albuquerque, NM
01.2014 - 03.2015
- Counted and balanced cashier drawers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Construction Worker
Retep
Rio Rancho, NM
01.2011 - 12.2014
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Mixed concrete, mortar and other materials to prepare building material.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
Carpet Cleaner
Prestige Carpet Care
Moriarty, NM
01.2004 - 06.2011
- Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Completed paperwork associated with each job including invoices and reports.
- Maintained inventory of supplies and ensured that they are properly stored between jobs.
- Scheduled appointments with clients for carpet cleaning services.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Cashier/Fry Cook
Tastee Freeze
Belen, NM
01.2001 - 06.2004
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Adhered to food safety and HACCP regulations to prevent contamination of food.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Used grills, deep fryers and griddles to cook food.
Counter Service Pizza Maker
Dions
Albuquerque, NM
01.1998 - 01.2001
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Ensured that all food products were stored correctly according to food safety guidelines.
- Tailored orders to address customer allergies and gluten concerns.
- Sprinkled cheese and other toppings onto pizzas prior to baking them.
- Kept customer and food preparation areas clean and well-organized.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Placed prepared pizzas into boxes for delivery or pickup orders.
Education
Psychology
Eastern New Mexico University
Portales, NMPsychology
CNM
Albuquerque, NMPsychology
UNM
Albuquerque, NMSkills
- Punctuality and reliability
- Customer service
- Heavy lifting
- Carpet and upholstery cleaning
- Wall framing
- Window installation
- Floor framing
- Hand tool proficiency
- Truss assembly
- Mold remediation
- Moisture detection
- Structural drying
- Smoke removal
- Cash register operation
- Cash-handling experience
- Cash drawer balancing
- Customer relations
- Product restocking
- Retail merchandising
Affiliations
Referee for my nephews, ages six and nine, basketball league.
Spend a lot of time with my nephews and three year old niece.
Timeline
Restoration Crew Leader
911 Restoration
01.2015 - 03.2022
Cashier
Burlington Coat Factory Department Store
01.2014 - 03.2015
Construction Worker
Retep
01.2011 - 12.2014
Carpet Cleaner
Prestige Carpet Care
01.2004 - 06.2011
Cashier/Fry Cook
Tastee Freeze
01.2001 - 06.2004
Counter Service Pizza Maker
Dions
01.1998 - 01.2001
Psychology
Eastern New Mexico University
Psychology
CNM
Psychology
UNM
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