DOUGLAS DEFRANCO
Sedalia,MO
Summary
Spearheaded agile transformation initiatives as Scrum Master and Agile Coach, leveraging over 12 years of experience in technology delivery within banking and healthcare sectors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Delivery Scrum Master
First Citizens Bank
Raleigh, North Carolina
03.2025 - Current
- Lead Agile delivery for cross-functional banking technology teams in a regulated financial services environment.
- Ensure compliance with enterprise SDLC, audit controls, regulatory requirements, and risk governance frameworks.
- Facilitated sprint and PI planning events to enhance backlog readiness and delivery alignment with key stakeholders.
- Directed migration projects involving over 500 workloads to AWS, improving system reliability and scalability.
- Managed cross-team dependencies and mitigated risks to strengthen delivery timelines and project outcomes.
- Coached teams on Agile practices to elevate maturity and foster a culture of continuous improvement.
- Track delivery health using velocity, predictability, burn-up/burn-down, throughput, and capacity planning metrics.
- Improve time-to-market and delivery predictability through data-driven continuous improvement initiatives.
- Coach Scrum Masters and teams to increase Agile maturity and servant leadership capabilities.
Senior Scrum Master | Agile Coach | Senior Project Manager - Enterprise Data & Analytics
Elevance Health
Richmond, Virginia
02.2020 - 09.2024
- Led Agile transformation initiatives across multiple enterprise data and analytics teams.
- Directed migration of 500+ financial workloads from on premise data centers to AWS cloud infrastructure.
- Managed cross-functional teams of 7-20 members delivering enterprise data warehouse and cloud-based EHR solutions.
- Facilitated Scrum ceremonies and SAFe-aligned program events to ensure incremental and predictable delivery.
- Ensured HIPAA compliance and regulatory alignment during healthcare system implementations.
- Reduced delivery risks through structured dependency management and proactive risk mitigation planning.
- Achieved 95% pre-production test case validation, reducing post-release defects.
- Provided executive-level reporting on financial tracking, program risks, and delivery performance indicators.
Senior Scrum Master Advisor | Senior Project Manager | Card & Small Business Technology
Capital One
Richmond, Virginia
07.2018 - 02.2020
- Led Agile delivery for underwriting technology teams supporting card and small business platforms.
- Drove MVP delivery through iterative sprint cycles and CI/CD enablement.
- Managed technical dependencies across architecture, engineering, and business stakeholders.
- Improved operational performance by 60% using cycle time, velocity, and defect density metrics.
- Increased Agile maturity through coaching and workflow optimization.
Scrum Master II | Senior Project Manager | U.S. Card Technology
Capital One
Richmond, Virginia
04.2017 - 07.2018
- Directed two agile teams in implementing enterprise card technology initiatives.
- Led scrum ceremonies and eliminated delivery impediments by 20% to enhance team productivity.
- Streamlined agile processes to enhance sprint predictability and execution consistency.
Scrum Master | Project Manager | Global Finance & Retail Bank
Capital One
Richmond, Virginia
01.2016 - 04.2017
- Directed three agile teams to enhance finance, accounting, and IT modernization initiatives.
- Spearheaded the implementation of agile best practices, enhancing milestone achievement and sprint execution over a 3 to 6-month period.
- Facilitated escalation and resolution of cross-functional technical and operational blockers.
Manager | Project Manager | National Direct & Online Banking
Capital One
Richmond, Virginia
10.2014 - 01.2016
- Managed 25-30 associates within banking operations.
- Improved operational efficiency through data-driven performance management.
- Developed high-performing team members into senior leadership roles.
Education
Not Completed - Information Technology And Business Mangement
University of South Florida
Tampa, FLSkills
- Agile Methodologies (Scrum, SAFe, Kanban)
- Scaled Agile Framework (SAFe)
- Release Train Engineer (RTE) Practices
- Program & Project Management
- Enterprise SDLC & Governance
- Agile Transformation
- Cloud Migration (AWS)
- Data Warehousing & Enterprise Analytics
- Healthcare IT & HIPAA Compliance
- Banking & Financial Services Technology
- Jira & Agile Metrics Reporting
- Risk Management & Dependency Management
- PI Planning & Backlog Management
- Lean Process Improvement
- Cross-Functional Leadership
- Executive Reporting & Stakeholder Communication
Certification
- Certified Release Train Engineer (SAFe RTE)
- SAFe 6.0 and SAFe 4.5 Certified
- Project Management Professional (PMP), PMI
- Certified Scrum Master (CSM), Scrum Alliance
- ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF)
- AWS Certified Cloud Practitioner (AWS-CCP)
WEBSITES, PORTFOLIOS, AND PROFILES
- Linkedin.com/in/doug-defranco-safe-rte-safesm-safe-csm-pmp-14733360
- Https://bold.pro/my/douglas-mdefranco/664r
Accomplishments
- Supervised team of 10-20 team members.
- Achieved 80% by completing increasing story productivity with accuracy and efficiency.
- Achieved 50% more delivery of committed work through retrospectives.
- Collaborated with team of 15 in the development of Small Business Platforms.
Timeline
Senior Delivery Scrum Master
First Citizens Bank
03.2025 - Current
Senior Scrum Master | Agile Coach | Senior Project Manager - Enterprise Data & Analytics
Elevance Health
02.2020 - 09.2024
Senior Scrum Master Advisor | Senior Project Manager | Card & Small Business Technology
Capital One
07.2018 - 02.2020
Scrum Master II | Senior Project Manager | U.S. Card Technology
Capital One
04.2017 - 07.2018
Scrum Master | Project Manager | Global Finance & Retail Bank
Capital One
01.2016 - 04.2017
Manager | Project Manager | National Direct & Online Banking
Capital One
10.2014 - 01.2016
Not Completed - Information Technology And Business Mangement
University of South Florida