Douglas De Haan

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Monitored student classroom and outdoors activities to promote student safety.

Reviewed SNAP and Child Care Assistance files to determine if the client reported their situation correctly at time of application and if the case was then properly processed by the state agency worker according to state and federal policies.

Supervised 21 employees who processed SNAP, FIP, Medicaid, and Child Care Assistance applications. Answered questions and reviewed work to make sure applications were completed correctly.

Determined eligibility for clients applying for SNAP, FIP, and Medicaid programs by gathering information and then applying state and Federal policies.