DOUGLAS DETWILER
Stony Brook
Summary
Strong background and experience in customer service. Dependable and reliable employee with strong leadership skills and willing to take initiative on all tasks. Able to thrive independently or with a team. Excellent communicator with supervisors, colleagues and customers. Dedicated to client satisfaction and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
SMILE
06.2016 - 02.2021
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Supervised and supported activities of living such as daily errands, community activities, physical activity, and personal hygiene
- Closely adhered to each individual's written Habilitation Plan in order to achieve desired outcomes on an independent basis
- Supported individuals in the workplace while providing them with oversight and reminders to ensure safety and execute their workplace responsibilities
- Effectively relayed information on a day-to-day basis to family members and fellow staff regarding progress and any behavioral changes observed in the individual over the course of the day
Premier Service Account Manager
EPIC Brokers
02.2021 - Current
- Provide quality service to clients by answering incoming phone calls regarding coverage questions, account reviews, billing matters and policy changes
- Perform extensive reviews of singular policies and whole accounts to ensure properties are insured to value and clients receive all applicable policy discounts and credits
- Remarket accounts when needed to place coverage with the most competitive carriers available
- Educate and advise insureds of the state of the insurance market and the importance of insuring their greatest assets to value
Education
High school diploma -
Sachem North High school
Bachelors - Political Science
Stony Brook University
Skills
- Proficient in Microsoft Word, Teams, Excel, PowerPoint and Outlook
- Effective communicator and advisor in team and individual settings
- Safety and risk mitigation
- Retention and client satisfaction
Certification
- Licensed NY Property and Casualty Insurance Agent (2021)
- Personal Lines Coverage Specialist - Hartford School of Insurance (2022)
Timeline
Premier Service Account Manager
EPIC Brokers
02.2021 - Current
Direct Support Professional
SMILE
06.2016 - 02.2021
High school diploma -
Sachem North High school
Bachelors - Political Science
Stony Brook University
- Licensed NY Property and Casualty Insurance Agent (2021)
- Personal Lines Coverage Specialist - Hartford School of Insurance (2022)
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