Douglas Dolan
Willoughby Hills
Summary
Diverse skill set in business relations and social experiences, with a focus on adapting to evolving social and economic landscapes. Proven ability to navigate complex environments and build strong professional networks. Committed to continuous learning and development in dynamic settings for personal growth.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Onyx Property Management
Willoughby Hills
04.2024 - Current
Operations Manager
Croirish Restaurant Group
Kirtland
07.2023 - Current
- Managed a diverse network of over 90 team members across three store locations.
- Coordinated operations with accounting, marketing, scheduling, and ownership departments.
- Assisted in creating restaurant concepts and overseeing new store construction projects.
- Recruited, hired, and trained crew members on project application and customer service skills.
- Implemented policies and standard operating procedures to enhance quality and logistics management.
- Facilitated restaurant networking and outreach initiatives to strengthen community ties.
Shift Lead Bartender
Nora’s Public House
Willoughby
03.2020 - 07.2023
- Curated diverse selection of Irish cocktails and authentic cuisine.
- Excelled in high-volume dining environment requiring swift, meticulous service.
- Demonstrated strong leadership through patience, focus, kindness, precision, and social skills.
- Oversaw operational tasks including staff training, cash management, scheduling, and event coordination.
Contractor Specialist
GMC Plumbing / Karchefsky Carpentry
Willoughby
08.2022 - 05.2023
- Worked with each construction company independently.
- I took on an adaptive role as a construction worker, as well as a job site marketer.
- Gained independent working skills and guided and mentored less experienced team members.
- Resolved unexpected issues and challenges, applying problem-solving skills to maintain project momentum.
Restaurant Team Member
The Morehouse
Willoughby
10.2016 - 03.2020
- Chefs in this kitchen clean, cook, prep food, restock, and dishwash.
- Maintaining the kitchen, managing inventory, and handling culinary equipment.
- With phenomenal back-of-house staff, we took finer dining and traditional Southern-style cooking to a new level.
- A modern-style Southern bar and grill.
Sales Associate
Dakota Watch Company
Mentor
06.2018 - 11.2019
- Worked independently under self-managed shifts.
- Sales guide positions, along with long-term maintenance and service for a large spectrum of merchandise.
- Educated customers on the products sold in the store, and fostered relationships with patrons.
- Completed orders, shipments, monthly sales reporting, and cash management.
Education
Associates of Science -
Lakeland Community College
Kirtland, OH03-2023
Associates of Business - Business Management
Lakeland Community College
Kirtland, OH03-2023
State Tested Nursing Assistant -
Northern Career Institute
Eastlake, OH01-2017
High school diploma -
Willoughby South High School
Willoughby, OH01.2017
Skills
- Operations management
- Administrative organization
- Staff recruitment and hiring
- Asset management
- Marketing strategy development
- Adaptability and resilience
Affiliations
Volunteer, In Step With Horses - Chesterland OH (2025 - Present)
References
- CRT Supervisor-Brandon Baker 440-897-9057
- College-Luke Corbissero 440-478-8995
- Chef-Nick Mongelluzzi 440-637-7144
Timeline
Owner/Operator
Onyx Property Management
04.2024 - Current
Operations Manager
Croirish Restaurant Group
07.2023 - Current
Contractor Specialist
GMC Plumbing / Karchefsky Carpentry
08.2022 - 05.2023
Shift Lead Bartender
Nora’s Public House
03.2020 - 07.2023
Sales Associate
Dakota Watch Company
06.2018 - 11.2019
Restaurant Team Member
The Morehouse
10.2016 - 03.2020
Associates of Science -
Lakeland Community College
Associates of Business - Business Management
Lakeland Community College
State Tested Nursing Assistant -
Northern Career Institute
High school diploma -
Willoughby South High School