DOUGLAS E. HOFFMAN
Redondo Beach,California
Summary
Strategic Talent Acquisition Partner/Manager with comprehensive experience developing and executing recruiting plans within both agency and in-house settings. Well-versed in managing all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement, and onboarding. Demonstrated success negotiating win-win compromises, developing teambuilding programs, corporate policies, job descriptions and management reports. Proven ability to manage multiple projects and build professional relationships. Expertise leading multi-functional teams and introducing operational improvements to increase productivity and client satisfaction.
Overview
19
19
years of professional experience
Work History
Owner
Lokahi HR Consulting Services
06.2023 - Current
- Lead innovative HR consulting practice delivering next-generation talent acquisition solutions for Pacific Aviation leaders
- Executed data-driven recruitment frameworks for corporate and high-volume positions across San Francisco and Los Angeles talent markets for multiple International Airlines
- Restructured Hiring Events that increased candidate participation and management involvement to select the most competitive applicants for job fit and culture
- Trained a high-performing team of managers on recruiting strategies to achieve desired company goals
Talent Acquisition Partner - Contractor
Princess Cruises / Holland America Line
04.2022 - 10.2023
- Architected comprehensive talent acquisition strategies across multi-functional business units including Sales, Marketing, Supply Chain, and Contact Center Operations
- Collaborated with C-suite executives and senior leadership to align talent intelligence with strategic business objectives
- Managed full-cycle recruitment processes, ensuring timely placement of candidates across diverse roles
Director – Recruiting & Staffing in the Team Department (Remote)
Youfit Health Clubs LLC
06.2020 - 09.2021
- Spearheaded recruitment transformation across 80+ locations, leading a high-performance team of 12 talent acquisition specialists during unprecedented organizational scaling
- Orchestrated end-to-end talent pipeline management for executive, corporate, and operational roles across multi-state enterprise operations
- Managed complex recruitment projects across diverse business units while maintaining quality and cultural alignment
Operations Manager II – Contract Position for Delta Air Lines – Los Angeles CA
AllSource PPS / Delta Air Lines
06.2019 - 03.2020
- Supported operational performance metrics for Flight Attendant and Airport Customer Service teams
- Analyzed and addressed flight attendant operational challenges, focusing on on-time performance initiatives
- Monitored delay patterns, conducted investigations, and provided detailed reports to crew leadership and management
- Supported safety protocols and business partner interests while maintaining operational excellence standards
Sr. Recruitment Manager
Youfit Health Clubs
04.2017 - 06.2019
- Built and scaled recruitment infrastructure to support 113 locations across 14 states, establishing comprehensive hiring processes and team development
- Improved retention rates by 60% through development and implementation of enhanced high-volume recruitment processes
- Created advanced assessment tools and behavioral-based interview frameworks to optimize candidate selection
- Recruited, hired, and trained 12-person recruitment team, establishing standardized processes and performance metrics
- Trained 250+ club managers and directors on behavioral interviewing techniques and recruitment best practices
- Managed executive-level recruitment for all corporate and senior management positions
Senior Talent Acquisition Specialist
Princess Cruises
11.2006 - 10.2016
- Led recruitment efforts across multiple divisions including Management, Customer Service, Fleet Operations, Medical/Technical, Interior Design, Marketing, Sales, Call Center, and Shore Operations
- Partnered with HR Leadership and Senior Executives to restructure and rebrand recruiting functions, improving operational credibility and service standards
- Achieved 30% improvement in Call Center retention rates through development of specialized high-volume recruitment processes
Skills
- HR Recruiting and Consulting
- Strategy Planning & Implementation
- Talent Assessment & Acquisition
- Performance Management
- ATS – Sourcing
- Staff Training & Leadership
- Employee Relations
- Issue Identification & Resolution
- Variety of Recruiting software programs
- Word, Excel, PowerPoint
Timeline
Owner
Lokahi HR Consulting Services
06.2023 - Current
Talent Acquisition Partner - Contractor
Princess Cruises / Holland America Line
04.2022 - 10.2023
Director – Recruiting & Staffing in the Team Department (Remote)
Youfit Health Clubs LLC
06.2020 - 09.2021
Operations Manager II – Contract Position for Delta Air Lines – Los Angeles CA
AllSource PPS / Delta Air Lines
06.2019 - 03.2020
Sr. Recruitment Manager
Youfit Health Clubs
04.2017 - 06.2019
Senior Talent Acquisition Specialist
Princess Cruises
11.2006 - 10.2016