Douglas Espana
Kansas City,MO
Summary
Dynamic and reliable professional with extensive experience as a Dual Rate Supervisor at Bally’s Casino. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in money handling and keen observation, I excel in training staff and implementing process improvements that elevate guest experiences and team performance.
Overview
18
18
years of professional experience
Work History
Table Games Dealer
Argosy Casino & Hotel
Riverside, MO
02.2022 - Current
- Dealt a variety of table games, ensuring compliance with gaming regulations.
- Provided exceptional customer service, enhancing guest experiences at gaming tables.
- Monitored game integrity and identified discrepancies to maintain fairness.
- Trained new dealers on game rules, procedures, and customer interaction techniques.
- Collaborated with team members to facilitate smooth game operations during peak hours.
- Implemented efficient dealing practices that improved overall workflow at tables.
Dual Rate Supervisor
Bally’s Casino
Kansas City, MO
03.2021 - 02.2022
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff to enhance performance and customer service skills.
- Coordinated scheduling and resource allocation for optimal workforce efficiency.
- Implemented process improvements that increased operational effectiveness and reduced errors.
- Monitored financial transactions to ensure accuracy and prevent discrepancies.
Dual Rate Supervisor
Cypress Bayou Casino and Hotel
Charenton, LA
11.2008 - 02.2021
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Conducted performance evaluations, providing constructive feedback to team members for development.
- Developed training materials to support onboarding of new employees in operational procedures.
- Improved communication among team members by implementing structured daily briefings and debriefing sessions.
Education
High School Diploma -
Jeanerette High School
Jeanerette, LA05.2004
Skills
Reliability and punctuality
Excellent customer service
Keen observation
Money handling expertise
Team player mentality
Strong mathematical skills
Quick thinking
Multitasking Abilities
Timeline
Table Games Dealer
Argosy Casino & Hotel
02.2022 - Current
Dual Rate Supervisor
Bally’s Casino
03.2021 - 02.2022
Dual Rate Supervisor
Cypress Bayou Casino and Hotel
11.2008 - 02.2021
High School Diploma -
Jeanerette High School