Douglas Gregg
Chesapeake,VA
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager of Operation
Thermo-Trol Systems
Virginia Beach, VA
10.2017 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Oversaw daily operations ensuring compliance with established protocols.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Owner Operator
Temperature Solutions LLC
Virginia Beach, VA
07.2013 - 10.2017
- Identified potential risks associated with operations in order to minimize liabilities.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Service Technician
Thermo-Trol Systems
Virginia Beach, Virginia
06.2010 - 07.2013
- Diagnosed problems and determined solutions for various customer issues.
- Provided training on the safe usage of equipment when needed.
- Collaborated with team members to complete projects efficiently and effectively.
Service Manager
Structural Mechanical
Virginia Beach, Vir
06.2007 - 06.2010
- Created detailed reports on service activities for senior management review.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints quickly and effectively.
Education
High School Diploma -
El Dorado High School
El Dorado, KS01-1991
Skills
- Maintenance Planning
- Customer Retention
- Contract Management
- Business Development
- Invoice Processing
- Team Leadership
- Employee Motivation
- Decision-Making
- Onboarding and Orientation
- Project management abilities
- Document Control
Certification
Master Gas Fitter (MGFC)
Master Heating Ventilation and Air Cond. (MHVA)
Universal EPA
References
Greg Skilman 757-627-2959
AJ Schiano 757-752-0735
Russell Dean 757-770-1228
Timeline
General Manager of Operation
Thermo-Trol Systems
10.2017 - Current
Owner Operator
Temperature Solutions LLC
07.2013 - 10.2017
Service Technician
Thermo-Trol Systems
06.2010 - 07.2013
Service Manager
Structural Mechanical
06.2007 - 06.2010
High School Diploma -
El Dorado High School
Master Gas Fitter (MGFC)
Master Heating Ventilation and Air Cond. (MHVA)
Universal EPA
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