DOUGLAS HAINES
Newark
Summary
Detail-oriented professional with over 8 years of experience of conflict resolution, communications, system support management, and supply-chain excellence. Aiming to leverage my diverse skill-set to revolutionize the workplace.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Domino's Pizza
08.2025 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Logistics Associate
Carvana
08.2021 - 06.2025
- Assisted logistics operations in a 200,000 sq. foot facility that sends over 1,000 units weekly.
- Accurately receive, organize, locate, and stage inventory vehicles on-lot consistent with processing and safety standards.
- Ensured that all logistics activities adhere to local, state, and federal regulations.
- Trained and developed logistics staff, fostering a culture of continuous improvement and commitment to excellence.
- Worked with third-party vendors to ensure no disruption in operations.
Disability Specialist
Sedgwick
01.2020 - 01.2021
- Review and assess disability claims submitted by clients.
- Gather necessary documentation and information to evaluate the validity of disability claims.
- Act as the primary point of contact for employees, employers, and healthcare providers regarding disability claims.
- Ensure compliance with federal and state regulations related to disability claims, such as the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA).
- Maintain accurate and comprehensive records of disability claims, including medical documentation and communication history.
Customer Care Team Lead
Park National Bank
01.2018 - 01.2020
- Provide guidance, support, and coaching to team members for professional development.
- Monitor individual and team performance, providing feedback and initiating corrective actions when necessary.
- Coordinate and conduct training sessions for new and existing team members.
- Conduct regular reviews of customer interactions to identify areas for improvement.
- Act as a liaison between the customer care team and other departments within the bank.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Help Desk Technician
USPFO
01.2016 - 01.2017
- Provide first-line support to end-users, addressing technical issues and inquiries via phone, email, or in-person.
- Assist users with hardware and software-related problems, troubleshooting and resolving issues promptly.
- Create, update, and close help desk tickets in a timely and accurate manner using a ticketing system.
- Document issue resolutions and maintain a comprehensive knowledge base for future reference.
- Install, configure, and update software applications on end-user devices.
- Enforce and educate users on security policies and procedures.
- Ensure minimal disruption to end-users during system upgrades.
- Maintain a high level of customer service, ensuring a positive experience for end-users.
Education
Certificate of Completion - Digital Media & Software Development
Knox County Career Center
Mount Vernon, Ohio01.2015
Skills
- Attention to Detail
- Computer Literacy
- Customer Service
- Documentation Review
- Leadership
- Project Management
- Proofreading Documents
- Screening Calls and Visitors
- Time Management
- Verbal Communication
- Working Independently
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Acrobat
- SAP
- Oracle
- Keynote
Timeline
Delivery Driver
Domino's Pizza
08.2025 - Current
Logistics Associate
Carvana
08.2021 - 06.2025
Disability Specialist
Sedgwick
01.2020 - 01.2021
Customer Care Team Lead
Park National Bank
01.2018 - 01.2020
Help Desk Technician
USPFO
01.2016 - 01.2017
Certificate of Completion - Digital Media & Software Development
Knox County Career Center