Douglas Hendren
Plainfield
Summary
Results-driven leader with extensive experience in operational excellence and strategic growth. Expertise in process optimization, team collaboration, and navigating complex challenges within dynamic environments. Proficient in fostering positive workplace cultures and enhancing organizational performance through effective communication and decision-making.
Overview
30
30
years of professional experience
Work History
General Manager
Cunningham Restaurant Group
12.2021 - Current
- Enhanced guest satisfaction by overseeing daily operations and service quality.
- Increased brand visibility through strategic marketing initiatives driving sales growth.
- Ensured accurate budgeting and financial forecasting for effective resource allocation.
- Elevated service quality by implementing comprehensive staff training programs.
- Cultivated a positive work environment, boosting employee satisfaction among diverse teams.
Sales Associate
AutoNerd
11.2017 - 12.2021
- Enhanced sales growth through exceptional customer service and in-depth product knowledge.
- Guided customers in vehicle selection, feature comprehension, and inquiry resolution.
- Optimized inventory levels to meet customer demand and ensure stock availability.
- Trained new hires on sales strategies and company policies for improved performance.
- Built and nurtured strong customer relationships, resulting in increased loyalty and repeat business.
Restaurant Manager
Longhorn Steakhouse
01.2014 - 11.2017
- Enhanced health and safety compliance by supervising daily restaurant operations.
- Improved team performance through comprehensive staff training and mentorship.
- Optimized labor costs by developing efficient staff schedules.
- Raised customer satisfaction scores with targeted service improvements.
- Facilitated new hire training, emphasizing company policies and standards.
Restaurant Manager
O'Charley's
01.2011 - 12.2013
- Ensured high-quality service by overseeing daily restaurant operations effectively.
- Improved labor efficiency through streamlined scheduling and enhanced staff engagement.
- Conducted thorough interviews, selecting and training staff for optimal performance.
- Managed inventory accurately, ensuring timely ordering of necessary supplies.
- Created a welcoming atmosphere, delivering exceptional food and service to customers.
- Enhanced guest satisfaction by analyzing feedback and implementing targeted improvements.
General Manager
Starbucks Coffee Company
01.2006 - 12.2010
- Enhanced service delivery through analysis of customer feedback and insights.
- Streamlined supply chain management by coordinating with vendors effectively.
- Established metrics to track team productivity and operational performance.
- Facilitated cross-departmental meetings to align goals with business strategies.
- Oversaw budget management, employee evaluations, training, and contract negotiations.
- Implemented strategies that drove increases in sales and profitability.
Restaurant Manager
Chili's Grill & Bar
10.1995 - 12.2005
- Increased brand visibility through effective management of restaurant's social media.
- Improved team performance by conducting weekly training sessions on service excellence.
- Cultivated a positive work environment, reducing staff turnover significantly.
- Ensured seamless service delivery by promptly addressing operational issues daily.
Education
High School Diploma -
Halls High School
Halls, Tennessee05-1988
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Training and coaching
- P&L management
Timeline
General Manager
Cunningham Restaurant Group
12.2021 - Current
Sales Associate
AutoNerd
11.2017 - 12.2021
Restaurant Manager
Longhorn Steakhouse
01.2014 - 11.2017
Restaurant Manager
O'Charley's
01.2011 - 12.2013
General Manager
Starbucks Coffee Company
01.2006 - 12.2010
Restaurant Manager
Chili's Grill & Bar
10.1995 - 12.2005
High School Diploma -
Halls High School