Douglas Hightower
Douglasville,GA
Summary
Adept at installation and repair, I enhanced customer satisfaction at Reliable Maintenance by efficiently resolving technical issues. My proactive approach in preventive maintenance and exceptional attention to detail led to significant downtime reduction. Skilled in equipment troubleshooting and fostering strong client relationships, I consistently deliver high-quality project outcomes.
Knowledgeable [Desired Position] with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Service Technician
Reliable Maintenance
11.2019 - 05.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Electrical Maintenance Engineer
Flavoritefoods
12.2015 - 11.2019
- Developed and implemented effective maintenance schedules for electrical systems, ensuring optimal performance at all times.
- Scheduled and undertook periodic maintenance on all electrical installations, components and equipment.
- Reduced equipment downtime through early identification of potential issues via thorough analysis of electrical system performance data.
- Conducted root cause analyses for recurring equipment failures, implementing corrective actions to prevent future occurrences.
- Maintained and fixed lighting and fixtures.
- Implemented and maintained inventory control systems for spare parts and equipment, reducing lead times for critical repairs and minimizing stock obsolescence.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
Project Foreman
Tri City Electrical
03.2010 - 12.2015
- Maintained strong client relationships through proactive communication, addressing concerns promptly, and ensuring satisfaction upon project completion.
- Improved team productivity through effective delegation, communication, and mentoring of crew members.
- Complied with company safety regulations to prevent accidents on job sites.
- Checked equipment to determine if maintenance was required.
- Inspected equipment and tools used for safe operation.
Project Manager
ECI Electrical Company
09.2006 - 03.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Lead
Tower Electrical Contractors
02.2001 - 09.2006
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Encouraged innovation among team members, leading to development of more effective project strategies.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Associate of Arts - Business Administration
Northlake College
Irving, TX05-1985
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- OSHA requirements
- Equipment troubleshooting
- Diagnostic testing
- Power tool proficiency
- Problem and issue resolution
- Equipment inspection
- Quality assurance
- Mechanical aptitude
Timeline
Service Technician
Reliable Maintenance
11.2019 - 05.2024
Electrical Maintenance Engineer
Flavoritefoods
12.2015 - 11.2019
Project Foreman
Tri City Electrical
03.2010 - 12.2015
Project Manager
ECI Electrical Company
09.2006 - 03.2010
Project Lead
Tower Electrical Contractors
02.2001 - 09.2006
Associate of Arts - Business Administration
Northlake College
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