Douglas Honda
Clovis,California
Summary
Experienced IT Professional with 20+ years supporting desktop, laptop, and network environments. Skilled in troubleshooting, system administration, Active Directory, Group Policy (GPOs), Domain Controllers, and Microsoft Office support, with a strong focus on performance optimization and end-user satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Consultant
(Self-Employed)
Clovis, California
01.2012 - Current
- Provide IT consulting and technical support across multiple environments
- Install, configure, and maintain systems, networks, and applications
- Administer Active Directory (users, permissions, access control)
- Configure and manage Group Policy Objects (GPOs)
- Provided support for Domain Controllers by troubleshooting issues and ensuring uptime
- Install, configure, and troubleshoot Microsoft Office applications for end users
- Improve system performance and ensure security compliance
Network Administrator
Agape, Inc
Fresno, California
01.2002 - 01.2012
- Managed network infrastructure and ensured system reliability
- Configured routers, switches, firewalls, and wireless systems
- Administered Active Directory and user environments
- Implemented Group Policies (GPOs) for system control
- Maintained Domain Controllers and network security
- Provided support for Microsoft Office and business applications
Computer Technician
West Fresno School District
Fresno, California
03.2000 - 01.2002
- Diagnosed and repaired hardware and software issues, restoring functionality for end users
- Installed operating systems and configured workstations
- Assisted with user account setup and directory services
- Supported Microsoft Office installation and resolved user troubleshooting, enhancing user experience
- Maintained inventory and upgraded systems to ensure optimal performance and reliability
Education
Associate of Applied Science - Networking
Heald College
Fresno, CA11-2001
Associate of Applied Science - Computer Science
Heald College
Fresno, CA11-2000
Skills
IT consulting and solution design
- Technical Support
- End-user support (remote & onsite)
- User provisioning and access control (Active Directory)
- Active Directory (users, permissions, organizational units)
Systems & Administration
- Group Policy (GPO) configuration and enforcement
- Domain Controller support and maintenance
- Project coordination and deployments
- Project and Client Support
- User training (including Microsoft Office applications)
- Microsoft Office Suite (installation, troubleshooting, user support)
Hardware & software troubleshooting
- Root cause analysis and issue resolution
- System performance optimization
- Networking
- LAN/WAN configuration and support
- Routers, switches, firewalls, wireless networks
- Network monitoring and troubleshooting
- Multi-site infrastructure environments
- IT Administration & Security
- Security enforcement via Group Policies
Backup systems and disaster recovery
- IT compliance and endpoint protection
- Client communication and technical documentation
- User training (including Microsoft Office applications)
- Client communication and technical documentation
Certification
- CompTIA A+
Timeline
IT Consultant
(Self-Employed)
01.2012 - Current
Network Administrator
Agape, Inc
01.2002 - 01.2012
Computer Technician
West Fresno School District
03.2000 - 01.2002
Associate of Applied Science - Networking
Heald College
Associate of Applied Science - Computer Science
Heald College