Douglas Hurst
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
CellularSales Of Knoxville Tennessee
02.2020 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size, and brand
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Medication Technician
Runk And Pratt
02.2013 - 02.2020
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored medication storage area to maintain medication security and control.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and repositioned patients to prevent bedsores.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered high-quality care to Dementia patients in an assisted living facility
Care Provider
Walls Residence
01.2013 - 02.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA06.2008
Skills
- Sales Expertise
- Inside and Outside Sales
- Staff Training
- Product Promotion
- B2B Sales
- Post-Sales Support
- Upselling Techniques
- Outreach Initiatives
Accomplishments
Achieved top 5 salesman of the day in VA multiple times, as well as top salesman of the day a handful of times as well.
Joined the "comma club" (making over 1,000 in commissions in a single day) which I just so happened to achieve in a single sale.
Became an "Accessories Master", making over 1,000 dollars commission in phone accessories sales in a single month.
Became an ORA, or Online Relations Ambassador for our location.
Professional Mentalist/Magic Entertainment
I was and still am Self-Employed as an entertainer. It's taught me so much over the years that have become invaluable assets to me. It taught me the value of self motivation and hard work. How to sell not just a product, but myself and my personality to current, and future clients. Building my own act, effects, and performances have given me wide array of solution seeking and puzzle solving processes that have helped me countless times to this day. It's given me skills in public speaking, presentation, and even teaching and training. Through Entertainment and Mentalism, it's given me the ability to really understand the finer details and nuances of human interaction that I honestly feel you could never get from any other field of work.
Timeline
Sales Representative
CellularSales Of Knoxville Tennessee
02.2020 - 09.2023
Medication Technician
Runk And Pratt
02.2013 - 02.2020
Care Provider
Walls Residence
01.2013 - 02.2020
High School Diploma -
Franklin County High School
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