Douglas Jack
Corona,NY
Summary
Assisted teams in completing various projects while meeting strict deadlines. Supported resolution of technical issues independently and followed through until resolution. Contributed skills that align with organizational values.
Overview
8
8
years of professional experience
Work History
Enterprise Tech FT VI
Charter Communications Inc
01.2019 - Current
- Conducted testing and operational tasks with specialized equipment, including DWDM and CWDM light meters and OTDR, to support business performance.
- Conducted installation of lateral fiber run to patch panel, confirming continuity for seamless integration.
- Analyzed and rectified RF system malfunctions from tap to node, enhancing overall network reliability.
- Facilitated communication between project managers, ISP personnel, and engineers to streamline troubleshooting efforts.
- Conducted thorough analysis and verification of network connectivity to maintain system integrity and adherence to compliance standards following construction.
- Analyzed and evaluated optical circuits through extensive post-installation testing to identify and resolve potential issues.
- Assisted engineers in troubleshooting by volunteering for maintenance windows at colocation sites.
- Oversaw and coordinated multiple tasks at various data centers, enhancing overall efficiency.
FT I - FT V
Charter Communications Inc
09.2017 - 11.2018
- Installing Internet, TV and phone for business and residential customers with coax and fiber
- Troubleshooting RF levels and optical between node and hub
- Assisting maintenance technicians in repairing down services to resolve customers
- Site surveying to make sure RF/Fiber services can be installed
Education
Master of Science - Cyber Security
EC-Council University
Albuquerque, NM09.2022
Bachelor of Science - Information Technology
Mahatma Gandhi University
Meghalaya India08.2013
Skills
- Demonstrated expertise in troubleshooting, configuring, and replacing diverse data center equipment
- Demonstrated comprehensive expertise in Coarse Wavelength Division Multiplexing (CWDM) and Dense Wavelength Division Multiplexing (DWDM) technologies
- Applied fusion splicing techniques and mechanical splicing tools to achieve precise fiber connections
- Demonstrated foundational knowledge of BGP, IS-IS, OSPF, and MPLS protocols
- Demonstrated intermediate proficiency in OSI model and TCP/IP protocols
- Demonstrated exceptional communication abilities to facilitate effective collaboration
- Demonstrated expertise in network design and topology principles
- Enhanced expertise in RF/node balancing and troubleshooting techniques
- Executed cabling installations, including interior and exterior Cat5 and Cat6 systems
- Executed scripting and installation of routers, internet gateways, and Layer 2/3 Ethernet switches in commercial environments
- Executed troubleshooting for analog, digital, RF, and fiber video systems to ensure optimal performance
Timeline
Enterprise Tech FT VI
Charter Communications Inc
01.2019 - Current
FT I - FT V
Charter Communications Inc
09.2017 - 11.2018
Master of Science - Cyber Security
EC-Council University
Bachelor of Science - Information Technology
Mahatma Gandhi University