Ihor Burkovskiy
Maitland,FL
Summary
Dedicated Network Engineer with nearly three years of hands-on experience in network troubleshooting and configuration, focused on solving complex technical challenges. Currently studying for the Cisco Certified Network Associate (CCNA) certification to deepen expertise in networking technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enterprise Technical Support Tech II
Charter Communications (Spectrum)
10.2023 - Current
- Advanced Technical Support: Provided advanced technical support for Spectrum Enterprise clients, specializing in troubleshooting and configuring complex network infrastructures, including WAN, LAN, EPL, and EVPL systems.
Technical Expertise: Configured and troubleshot routers, switches, firewalls (Cisco, Fortinet), and telephony systems (SIP, PRI, VOIP, PBX) across various platforms, including Cisco, Juniper, ADVA, RAD, and Fortinet, ensuring optimal performance and reliability.
Issue Resolution: Played a key role in resolving escalated issues, leading bridge calls, and collaborating with cross-functional teams to deliver seamless service to clients.
Customer and Field Technician Collaboration: Worked closely with customers and field technicians on trouble calls and new installations, ensuring effective communication and successful outcomes.
Network Infrastructure Management: Managed and resolved issues within ISP infrastructure and broader networking systems, focusing on WAN, LAN, EPL, and EVPL configurations.
Process Improvement & Leadership: Contributed to process improvements by training new hires and supporting field technicians with hardware installations and configurations.
Ticket Management: Maintained high standards of accuracy and efficiency in ticket resolution using Remedy and Salesforce.
Enterprise Technical Support Tech I
Charter Communications (Spectrum)
02.2022 - 10.2023
- Supported network infrastructure troubleshooting and configuration
- Assisted field technicians with hardware installations and adjustments
- Managed issues within ISP infrastructure and networking systems.
Advanced Technical Support Technician
AT&T
11.2021 - 02.2022
- Troubleshot mobile network configurations and assisted clients with technical issues
- Provided customer support for mobile services, including billing and upgrades.
Education
High School Diploma -
Garfield High School
06.2015
Skills
- Network Troubleshooting & Configuration: Expert in configuring and troubleshooting network transport systems across diverse platforms, including Cisco ISR, ASR, Meraki; Juniper MX, QFX; ADVA, RAD, Sumitomo, Fortinet Adept at resolving complex network issues to ensure optimal performance and reliability
Firewall Management: Extensive experience in deploying, managing, and troubleshooting Cisco and Fortinet firewalls, ensuring robust network security and streamlined traffic management
Ticketing Systems: Proficient in using industry-standard ticketing systems, such as Remedy and Salesforce, with focus on accuracy, efficiency, and timely issue resolution
Telephony Systems: Skilled in configuring and troubleshooting various telephony systems, including SIP, PRI, VOIP, PBX, ensuring seamless communication infrastructure for clients
Networking Fundamentals: Strong expertise in key networking concepts, including subnetting, BGP, and management of network equipment across Fortinet, Cisco, Meraki platforms Capable of addressing challenges within ISP and broader networking infrastructures (WAN/LAN/EPL/EVPL)
Leadership & Support: Proven track record in leadership roles, including leading bridge calls, managing escalations, training new hires, and providing consistent technical support to colleagues and clients alike
Field Technician Collaboration: Experienced in collaborating closely with field technicians, providing guidance on hardware installations, configuration adjustments, and troubleshooting procedures to ensure successful on-site implementations
Personal Information
Title: Network Engineer A+ Certified, Studying for CCNA
Certification
Comptia A+
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Enterprise Technical Support Tech II
Charter Communications (Spectrum)
10.2023 - Current
Enterprise Technical Support Tech I
Charter Communications (Spectrum)
02.2022 - 10.2023
Advanced Technical Support Technician
AT&T
11.2021 - 02.2022
High School Diploma -
Garfield High School
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