Douglas Johnson
Fitchburg
Summary
Accomplished National Service Director at Culligan Water, renowned for a customer-centric service approach and strong client relationships. Spearheaded team and sales collaboration at Subzero, enhancing revenue through upselling and service excellence. Expert in staff development and training, significantly boosting efficiency and productivity. Demonstrates exceptional team leadership and a positive attitude, driving continuous operational improvements.
Overview
23
23
years of professional experience
Work History
National Service Director
Culligan Water
07.2019 - 12.2024
- Specialized in a customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations.
- Managed a team of service professionals to ensure timely and effective resolution of customer issues.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
- Developed training programs for technicians, resulting in improved efficiency and productivity.
National Service Manager
Subzero
06.2010 - 07.2019
- Managed a Technical Call Center team with field service support.
- Developed a Global, Certified Installation Network.
- Introduced Marketing techniques to promote high end service companies.
- Developed trainings for global service companies and dealers.
- Introduced service as the competitive advantage for sales growth.
Regional Service Manager
Subzero
08.2001 - 12.2009
- Developed a focused Service network that exclusively worked with the Subzero products
- Set service standards for the first Subzero owned Distribution Center.
- Analyzed regional performance metrics. Developed Training and identified areas for improvement, driving continuous enhancement of regional operations.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
Education
Bachelor of Arts - Business Administration And Management
Valparaiso University
Valparaiso, INSkills
- Staff development
- Sales support
- Team leadership
- Training and development
- Positive attitude
Timeline
National Service Director
Culligan Water
07.2019 - 12.2024
National Service Manager
Subzero
06.2010 - 07.2019
Regional Service Manager
Subzero
08.2001 - 12.2009
Bachelor of Arts - Business Administration And Management
Valparaiso University
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