Douglas Lenzen
Cadiz,KY
Summary
Proven leader with a track record of boosting sales and profitability at Honda Of Jonesboro. Excels in team development and sales strategy implementation, enhancing customer satisfaction and repeat business. Demonstrates strong leadership and sales development skills, achieving consistent sales targets through motivational coaching and effective team building.
Overview
16
16
years of professional experience
Work History
General Sales Manager
White's Auto Mall
2020.08 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Owner Operator
Gold Medal Autoplex
2017.08 - 2020.07
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
General Manager
Honda Of Jonesboro
2015.01 - 2017.07
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sales Manager
Bale Honda
2009.01 - 2015.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Associate of Arts - Aviation
Arkansas State University
State University, AR05.1990
High School Diploma -
Park Falls High School
Park Falls, WI05.1984
Skills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Sales Leadership
Additional Information
Software experience: V auto, Dealertrack, Reynolds & Reynolds, CDK, Dealer Ops, Dealerslink, Vin Solutions, Route one, ACV, Manhiem, Adesa, Edge pipeline and many more. Alot of OEM portal experience.
Timeline
General Sales Manager
White's Auto Mall
2020.08 - Current
Owner Operator
Gold Medal Autoplex
2017.08 - 2020.07
General Manager
Honda Of Jonesboro
2015.01 - 2017.07
Sales Manager
Bale Honda
2009.01 - 2015.01
Associate of Arts - Aviation
Arkansas State University
High School Diploma -
Park Falls High School
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