Douglas Murphy
Peabody,MA
Summary
Seasoned Service Center Manager with comprehensive experience in overseeing daily operations, implementing customer service strategies and driving team performance. Possess strong leadership skills, adept at cultivating productive teams and maintaining high levels of employee morale. Significant contributions include improved operational efficiency and enhanced customer satisfaction ratings in previous roles. Known for strategic planning abilities and exceptional problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Recovery Coach
Lahey Clinic
Peabody, MA
10.2024 - 04.2025
- Provided support during group sessions, fostering a safe environment for sharing experiences.
Cook
Flip the Bird
Swampscott, MA
06.2023 - 10.2024
- Prepared high-quality dishes using fresh ingredients in fast-paced kitchen environment.
Service Center Manager
Valvoline Instant Oil Change
Lynn, MA
08.2004 - 06.2023
- Managed daily operations of service center to ensure efficient workflow.
- Supervised staff training programs to enhance team performance and customer service.
- Implemented inventory control measures to maintain optimal stock levels.
- Oversaw customer inquiries and resolved issues promptly and professionally.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Coordinated scheduling of maintenance activities for equipment and facilities.
Education
High School Diploma -
St Marys High School
Lynn, MA06-1993
Skills
- Customer service
- Inventory control
- Budget management
- Time management
- Project management
- Inventory management
- Problem resolution
- Team leadership
Certification
- CPR 2025
Timeline
Recovery Coach
Lahey Clinic
10.2024 - 04.2025
Cook
Flip the Bird
06.2023 - 10.2024
Service Center Manager
Valvoline Instant Oil Change
08.2004 - 06.2023
High School Diploma -
St Marys High School
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