Douglas Myles Jr.
San Antonio
Summary
Dynamic General Adjuster at USAA with expertise in large loss property claims and a proven track record in pioneering technology adoption. Skilled in Xactimate and negotiation, I excel in high-pressure environments, ensuring compliance and mitigating risk while leading catastrophe claims. Committed to delivering exceptional client management and quality assurance.
Overview
18
18
years of professional experience
Work History
General Adjuster
USAA
San Antonio
02.2010 - 12.2025
- Managed large loss property claims, handling high-exposure tornado, fire, and vehicle damage cases.
- Pioneered new claims technology adoption, piloting Matterport and DocuSketch for enhanced documentation.
- Leveraged Xactimate Level 2 Certification and UAS technology for accurate damage assessments.
- Specialized in high-volume Catastrophe claims, providing on-site leadership in high-pressure environments.
- Ensured compliance across multiple jurisdictions to mitigate risk and prevent litigation.
Sales Associate
Zales
San Antonio
01.2008 - 12.2010
- Consulted with high-value clients to identify needs and recommend products, consistently exceeding monthly sales targets.
- Handled complex transactions and resolved customer service issues, maintaining high client satisfaction and strong rapport.
Management Trainee / Sales
Enterprise Rent-A-Car
San Antonio
07.2007 - 12.2008
- Managed client relationships and complex reservations under high-pressure conditions, ensuring rapid service delivery and maximizing branch profitability.
- Developed expertise in vehicle damage assessment and claims processes for returns, demonstrating early aptitude for risk management.
Education
Bachelor of Business Administration (BBA) - Information Systems
University of Texas at San Antonio (UTSA)
San Antonio, TX12.2009
Skills
- Texas All-Lines Adjuster License
- Xactimate Level 2 Certified
- Licensed UAS (Drone) Pilot
- Matterport
- DocuSketch
- Claims Management Systems (CMS)
- Property Claims
- Large Loss Handling
- Catastrophe (CAT) Claims
- Claims Investigation
- Policy Interpretation
- Litigation Avoidance
- Negotiation
- Analytical Problem-Solving
- Regulatory Compliance
- Client Management
- Quality Assurance
Skills Licenses Certifications
Texas All-Lines Adjuster License, multiple other states, Xactimate Level 2 Certified, Licensed UAS (Drone) Pilot, Matterport, DocuSketch, Claims Management Systems (CMS), Property Claims, Large Loss Handling (Tornado, Fire, Vehicle), Catastrophe (CAT) Claims, Claims Investigation, Policy Interpretation, Litigation Avoidance, Negotiation, Analytical Problem-Solving, Regulatory Compliance, Client Management, Quality Assurance
Timeline
General Adjuster
USAA
02.2010 - 12.2025
Sales Associate
Zales
01.2008 - 12.2010
Management Trainee / Sales
Enterprise Rent-A-Car
07.2007 - 12.2008
Bachelor of Business Administration (BBA) - Information Systems
University of Texas at San Antonio (UTSA)